- Report: #590551
Report - Rebuttal - Arbitrate
Complaint Review: SONY
SONY stuck it with a sticker, Internet
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Sony offered a replacement TV to my Dad because his Wega TV had an optical blocker go out ($500 replacement part). They told him they would send him a coupon for Sony Style to help with a replacement. They never sent the coupon. When he asked about his coupon--"OH! your coupon is not valid anymore. However, we can upsell if you have some more money on these TVs," they said. The replacement offer was because he was a "valued customer." However, no one at Sony ever instructed him to keep the small sticker on the TV that has some stupid number, so his offer that stood, fell. He spoke to everyone in Sony Management that was willing to speak and continuelly was told that because he didn't keep the sticker, there was nothing that could be done. NO ONE SAID KEEP A STICKER!! This is a Sony scam. They tell you that you are a great customer, tell you they have a great deal, and then tell you they actually don't value you because you didn't assume to keep a sticker when they said they could replace it for some great offer. Some great customer. Stickers...stick it where the sun isn't Sony.
Thank you for contacting the Sony Exchange Dept.,
As discussed, we provided you an offer to replace your television.
KDL46EX700 $400.00 + local sales tax
If you decide to accept the offer, please contact Sony at 888-993-7669 within 1 week.
Upon your acceptance of the offer, you will need to confirm your ship to address by phone and provide a credit card number. Please review your address as this will be the delivery location.
This report was posted on Ripoff Report on 04/07/2010 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/SONY/internet/SONY-stuck-it-with-a-sticker-Internet-590551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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