- Report: #1168216
Report - Rebuttal - Arbitrate
Complaint Review: SONY
SONY Refund Ripp off Chicago East Side 99 Pinnacle Drive Romeoville IL IL
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I ordered a Sony Xperia Z Ultra which cost me $435.00. On the same day I received the phone I called Sonystore at 877-865-7669 that I would like to return the product. Sony customer service told me I would have to pay a restocking fee of 15% and pay for the shipping of the product to their return center. The toal cost of this exercise would be approximately an $80.00 loss to me!
I would expect that A World renown company like Sony would be up front and honest about their return policy. The use the word "MAY" and not "shall" to give the impression that it might not be applied to a product. They use their discretion after the purchase to decide what "MAY" be charged a restocking fee or not. So how does a customer know that Sony MAY charge them a restocking fee?
Sony should be ashamed!!! For a large corporation with a known reputation to start taking advantage of innocent americans and exploiting them with this draconian 15% charge is unprofessional and toatally bad business practice.
Below is their Dracionian Policy satating that SONY MAY Apply a 15% restocking fees. LET the World know that SONY has become a "STREET" company applying "STREET" sales tactics to cheat unsuspecting good Americans!!!
SONY Refund POLICY…Note 15% RESTOCKING FEE MAY BE APPLIED
Sony will process your refund to the original form of payment. For cash refunds greater than $500.00 a corporate check will be mailed to the customer address. Please allow 14 days for processing from refund date. Shipping and handling is non-refundable. 15% restocking fees may apply. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care within 30 days.
This report was posted on Ripoff Report on 08/07/2014 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/SONY/nationwide/SONY-Refund-Ripp-off-Chicago-East-Side-99-Pinnacle-Drive-Romeoville-IL-IL-1168216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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