• Report: #1168216

Complaint Review: SONY

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  • Submitted: Thu, August 07, 2014
  • Updated: Thu, August 07, 2014

  • Reported By: Boniface — Phenix City Alabama
Nationwide USA

SONY Refund Ripp off Chicago East Side 99 Pinnacle Drive Romeoville IL IL

*General Comment: Because of people like YOU!!!

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I ordered a Sony Xperia Z Ultra which cost me $435.00. On the same day I received the phone I called Sonystore at 877-865-7669 that I would like to return the product. Sony customer service told me I would have to pay a restocking fee of 15% and pay for the shipping of the product to their return center. The toal cost of this exercise would be approximately an $80.00 loss to me!

I would expect that A World renown company like Sony would be up front and honest about their return policy. The use the word "MAY" and not "shall" to give the impression that it might not be applied to a product. They use their discretion after the purchase to decide what "MAY" be charged a restocking fee or not. So how does a customer know that Sony MAY charge them a restocking fee?

Sony should be ashamed!!! For a large corporation with a known reputation to start taking advantage of innocent americans and exploiting them with this draconian 15% charge is unprofessional and toatally bad business practice.

Below is their Dracionian Policy satating that SONY  MAY    Apply a 15% restocking fees.  LET the World know that SONY has become a "STREET" company applying "STREET" sales tactics to cheat unsuspecting good Americans!!!


Sony will process your refund to the original form of payment. For cash refunds greater than $500.00 a corporate check will be mailed to the customer address. Please allow 14 days for processing from refund date. Shipping and handling is non-refundable. 15% restocking fees may apply. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care within 30 days.

Rev. 06/2014

This report was posted on Ripoff Report on 08/07/2014 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/SONY/nationwide/SONY-Refund-Ripp-off-Chicago-East-Side-99-Pinnacle-Drive-Romeoville-IL-IL-1168216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Because of people like YOU!!!

AUTHOR: Tyg - ()

 The title says it ALL!! because of people just like YOU. YOU think oh its no big deal, I will return this item. BUT!! YOU seem to forget that there is a LOT of work that has to be done in order to make that product saleable again. If you wish to NOT pay a restock fee, make SURE the item YOU are buying is the one you ACTUALLY want!!!! THEY now have a product that THEY cannot sell until its gone over by a tech to ensure the product quality. YOU are asking that THEY take the cash loss in paying those techs while YOU get back 100% of your purchase. Its NOT draconian!!! Its called common sense. A skill that appears to be missing from YOU!! It always amazes me at the dumbassery that people like YOU show. If this was YOUR business and YOU were forking out money hand over fist to pay people, YOU would enact the restock fee as well. I would suggest that in the future you either shop at sites that DONT have a restock fee or at the VERY least ensure the item YOU wish to purchase IS the actual item YOU want. Unfortunatly businesses TRIED to get rid of the restock fee but the consumers screwed that up. NOW the fee is back. Those businesses shouldn't have to eat the costs associated with returns, so NOW they are going to atleast get back the shipping and vendor costs. THEY are hopeing that YOU as a consumer will LEARN how to purchase items you wish to keep.

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