- Report: #1127618
Report - Rebuttal - Arbitrate
Complaint Review: SOUTHWEST ENGINES
SOUTHWEST ENGINES2100 e college cudahy, Wisconsin USA
SOUTHWEST ENGINES SCOTT IN PARTS became very defensive, i said they delivered an uninspected piece of junk he hung up on me,several times cudahy Wisconsin
*Consumer Comment: southwest engines scam
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ON 11/22/13 I ORDERED AN ENGINE FOR MY 1990 FORD BRONCO. IT WAS A 351W MULTI-PORT INJECTION SYSTEM. I WAS TOLD THAT IT CAME WITH EVERYTHING LESS THE A/C COMPRESSOR, P/S PUMP, STARTER AND ALTERNATOR AND WAS TESTED AND INSPECTED AND WAS KNOWN TO RUN. I PAID $1020.00 AND HAD IT CHARGED TO MY VISA CHASE BANK DEBIT CARD. I WAS TOLD IT WOULD TAKE 2 WEEKS FOR DELIVERY ON 12/02/13 I CALLED S/W TO SEE IF MY ENGINE WAS SHIPPED. I WAS TOLD TO CONTACT TRACKING DEPT, I HAD TO LEAVE A MESSAGE. ON 12/05/13 I WAS E-MAILED A LETTER FROM S/W INFORMING ME ENGINE HAD BEEN SHIPPED. I RECEIVED ENGINE ON 12/11/13 I TOOK PLASTIC WRAPPING OFF AND NOTICED THE DISTRIBUTOR WAS DIFFERENT SO I DECIDED TO PUT MY OTHER ONE ON I STARTED TO ROTATE CRANKSHAFT WITH 1/2 INCH DRIVE SOCKET AND RATCHET WRENCH IT HIT SOLID ,I REVERSED DIRECTIONS AND IT HIT SOLID AGAIN. IT WOULD ONLY GO 3/4 OF A TURN . I CALLED S/W TO INFORM THEM THAT THEY SENT ME A SEIZED UP ENGINE THAT OBVIOUSLY WAS NEVER INSPECTED. THE PERSON I BELIEVE WAS SCOTT IMMEDIATELY BECAME VERY DEFENSIVE AND SAID THAT THE ENGINE WAS INSPECTED AND IN GOOD CONDITION WHEN IT WAS SHIPPED OUT. I TOLD HIM I NEEDED AN ENGINE DELIVERED TO ME IMMEDIATELY I COULD NOT WAIT ANOTHER 3 WEEKS FOR THEM TO DELIVER ME ONE HE SAID HE WOULD NOT SEND ANOTHER UNTIL HE RECEIVED THIS ENGINE BACK AND INSPECTED TO SEE IF IT WAS OK AND IF IT WAS OK I WOULD HAVE TO PAY SHIPPING COSTS FOR BOTH WAYS I TOLD HIM THAT THEY SENT ME A PIECE OF JUNK TO GIVE THEMSELVES TIME TO FIND A GOOD ENGINE FOR ME THATS WHEN HE HUNG UP ON ME. I CALLED BACK ONLY TO BE HUNG UP ON AGAIN. 3 TIMES HE DID THIS ,I TRIED TO CONTACT SOMEONE ELSE ONLY TO BE SENT BACK TO HIM AND BE HUNG UP ON. HE FINALLY ANSWERED TO TELL ME HE HAS SENT A BILL OF LADING AND HAD SCHEDULED THE ENGINE TO BE PICKED UP THAT DAY.....NO ONE CAME TO PICK IT UP. I CALLED THE SHIPPING CO. AND FOUND OUT THAT I WAS NOT SCHEDULED FOR ANY PICK UP SO SHE HELPED ME TO SCHEDULE A PICK UP SHE ALSO TOLD ME THAT THIS COMPANY HAS A LOT OF RETURNS AND ASKED IF A BOX WAS CHECKED ON BILL OF LADING IT WASN'T SHE SAID TO CHECK IT OR I WOULD BE HELD RESPONSIBLE FOR SHIPPING COSTS..............I E MAILED S/W SINCE THEY WOULDN'T ANSWER MY CALLS TO INFORM THEM THE ENGINE WAS SHIPPED AND I WAS CANCELLING MY ORDER BECAUSE I COULDN'T WAIT 3 TO 4 WEEKS FOR AN ENGINE THAT MIGHT NOT RUN AND THAT I HAD INFORMED MY BANK TO RETRIEVE THE MONEY THAT WAS CHARGED ON MY CARD THE MONEY WAS PUT BACK INTO MY ACCOUNT AND I HAD THOUGHT THAT WAS THE END OF IT UNTIL I RECEIVED A LETTER FROM MY BACK TELLING ME I HAD TO PAY THE MONEY TO S/W BECAUSE VISA HAD SIDED WITH S/W ON THE COMPLAINT. AND THEY COULD DO NOTHING ELSE FOR ME. I CANNOT BELIEVE THESE PEOPLE ARE STILL DOING BUSINESS WITH THE AMOUNT OF COMPLAINTS THEY HAVE HOW COULD VISA SIDE WITH A KNOWN SCAM COMPANY.
This report was posted on Ripoff Report on 03/02/2014 02:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/SOUTHWEST-ENGINES/cudahy-Wisconsin/SOUTHWEST-ENGINES-SCOTT-IN-PARTS-became-very-defensive-i-said-they-delivered-an-uninspec-1127618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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