- Report: #735406
Report - Rebuttal - Arbitrate
Complaint Review: SPAR & BERNSTEIN PC
SPAR & BERNSTEIN PC225 BROADWAY, SUITE 512, New York, New York United States of America
Spar & Bernstein Verified Safe REVIEW: Spar and Bernstein Commitment to client satisfaction. Specializing in all areas of law - complex immigration, personal injury, criminal defense, tax relief, bankruptcy, divorce, matrimonial, adoption, legal service focused on providing the highest customer satisfaction. New York, NY
*UPDATE: Spar & Bernstein pledges their commitment to client satisfaction by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Spar & Bernstein recognized by Ripoff Report Verified as a safe business service.
*REBUTTAL Owner of company: Facts About Spar and Bernstein
EDitors UPDATE: Positive rating and recognition has been given to Spar & Bernsteinfor its commitment to excellence in customer service.
Ripoff Reports discussions with Spar and Bernstein have revealed a firm-wide dedication to complete client satisfaction. From the moment you walk in the door, you will see that Spar & Bernstein is a special place. It is a law firm that that can be described as family. Passed on from a proud grandfather. Built on referrals and word of mouth. Employees from diverse backgrounds. The Law Office of Spar & Bernstein is a full-service law firm, dealing with several areas of law. But it is much more than that. They have lawyers and staff who are passionate about helping people. A firm that was built on meeting clients needs, with expert legal advice and a compassion for the people we serve. [continued below]....
The information provided in this report is based on comments made by Paul Macciocco and Lennie Strat and their staff during an on-site inspection held by a third party verification company with no biases toward the Offices of Spar and Bernstein P.C..
The lawyers at Spar & Bernstein having been fighting for families since 1958. Combined, the lawyers at Spar & Bernstein have over 100 years of experience helping people just like you. You will get personalized attention and are treated like your case is their top priority. Communication between lawyer and client is key to a successful relationship. We listen carefully our clients and always respond in a timely manner. We know that without satisfied clients, there is no us. This philosophy has helped establish Spar & Bernstein as one of the premier and reputable firms dealing with immigration law. Because of that, we now bring that same approach to our other departments. There are many law firms out there. But none can match the legal background, expertise and dedication to customer service like Spar & Bernstein.
My name is Brad Bernstein and I am the President of The Law Offices of Spar & Bernstein. I would like to thank you for taking the time to review us here. Spar & Bernstein is dedicated to ensuring all of our clients receive the best legal help they deserve and require during this difficult period in their life. The law can be intimidating and difficult to navigate, but at Spar & Bernstein you dont have to worry because we will be there, helping to resolve your issue, no matter how small or how complex. Call for a consultation today and speak to one of our highly trained attorneys about your legal problem. You will see that from day one, we are with you every step of the way.
One of the central principles driving Spar & Bernstein is the recognition that we do well when you do well. We receive calls and testimonials all the time from clients who say how great the experience was working with us. We have a staff that is dedicated to ensuring our clients have a positive experience. Two common things we hear from these testimonials are how happy our clients are that we were successful in dealing with their legal matter and how wonderful they were treated during the process. We understand this can be a very difficult time for some people and we want to make them feel at ease and comfortable with everyone they encounter, from their attorney & paralegal team to the receptionist. You can trust Spar & Bernstein to fight for you and your family and making sure your experience is a positive one.
At Spar & Bernstein, every client has a paralegal and attorney working directly with you along with a managing attorney overseeing every case. In addition, our Client Services Team can also assist. Any questions a client may have are responded to in a timely manner. We commit to your satisfaction as a client.
Check out Spar & Bernsteins Video on their website
Internally, the firm follows up with their clients through using a database that holds customer information and is updated with any activity, discussion, and status for each client. An attorney and paralegal are assigned to each case and enter information and follow up with each client. The company is current working on internal procedures to make sure that everyone is cross trained to provide good customer service. For example, customer service employees are working to be cross trained on how to handle front desk traffic flow, etc.
Spar and Bernstein discovered that clients expect to finish cases sooner than the time it is taking. This is to be expected. The company realizes that the client needs to have a better understanding of how the process works to resolve this issue. An example of when a client was not satisfied when working with the firm was when a client wanted to know about the status of a case. The client claimed that he called several times but did not leave messages. A customer service manager reached out to this client directly to address the issue and included an attorney and paralegal in the conversation. This resulted in the client calling back the next day thanking the firm for handling the matter in a timely fashion.
Since the company has received a complaint on Ripoff Report, they state that they have worked every day to provide better services. Even one complaint is too many said one company executive They have hired more people to handle the traffic flow and doubled their staff in the customer service department. Furthermore, the company has training with recorded phone calls and reviewing quality control. The Offices of Spar and Bernstein P.C. is happy to be a part of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program because they feel that it is a good resource for discovering what people are saying about the firm while having the opportunity to address any negative comments appropriately. It is important to them for their clients to know they can feel confident when doing business with them.
Spar & Bernstein recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Spar & Bernstein has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Paul Macciocco and Lennie Strat, Ripoff Report is convinced that Spar & Bernstein is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT CLARY SOLAR:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The customer below never contacted Ripoff Report back.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
SPAR & BERNSTEIN PC Incompetent, Unethical, Malpractice, Overcharging, Fraudulent Billing, Stupid People, Abusive New York, New York
As a former ex-employee at this disgusting immigration law firm, I must say on the record that some of these dishonest and incompetent Immigration Lawyers, headed by the notoriously ugly and bald Brad Bernstein, have been investigated, arrested, convicted, and jailed for running a corrupt and fraudulent criminal enterprise. They succeed only in stealing their clients money without ever giving an invoice, even when you ask politely and nicely. Spar & Bernstein PC also keeps breaking federal law, committing legal malpractice, and ethics violations, by filing for Greencard Applications when their clients either have no status, an already existing Deportation Order already in effect, or when they have a criminal conviction.
Of course these legal malpractice and ethics violations committed by Spar & Bernstein PC, always leads to their hard working immigrant clients either getting immediately arrested by Immigration and Customs Enforcement ("ICE") with no hopes for bail of any kind, and almost always a guaranteed deportation as a result, even if they have family and years of living here in the USA. Spar & Bernstein PC also files hundreds of fake Political Asylum cases each year with the same exact story for all of their hapless and clueless Immigration clients who dont speak proper English. Pretty much all their clients end up getting arrested or deported for having the same fraudulent horseshit political asylum and refugee story, completely made up, fabricated, and falsified by one of their stupid law clerks, as no real Attorneys ever will work on your case.
For every single one of you victims, who unfortunately have hired Spar & Bernstein PC as their Immigration Attorneys, you should immediately ask for a detailed billing invoice to actually SEE how they are using your hard earned money that they steal from you (they always make an excuse for not giving it to you). Then immediately file a Fee Dispute and an Ethics Complaint against them if they screwed your case. To file a Fee Dispute to get your money back from them write to NYCLA Fee Dispute Committee at 14 Vesey Street, New York, New York 10004 and to file an Ethics Complaint write to Departmental Disciplinary Committee First Department, 61 Broadway, New York, New York 10006. File your Fee Dispute and Ethics Complaint against these Con-Artists "Immigration Lawyers" today to put these criminals out of business forever.
This report was posted on Ripoff Report on 06/01/2011 12:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/SPAR-BERNSTEIN-PC/New-York-New-York-10007/Spar-Bernstein-Verified-Safe-REVIEW-Spar-and-Bernstein-Commitment-to-client-satisfactio-735406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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