- Report: #204160
Report - Rebuttal - Arbitrate
Complaint Review: SPEARS MATTRESS COMPANY
SPEARS MATTRESS COMPANYNO. 4 RIVERSIDE PARK ROME, Georgia U.S.A.
SPEARS MATTRESS COMPANY ripoff, APATHY, CARELESSNESS, MISLEADING, MISREPRESENTED, MISINFORMED, RUDE, ARROGANT ROME Georgia
at the time of purchase, the box springs were faulty and were installed improperly, significantly affecting the mattress. I had spoken with bob ashburn, the vp of sales & marketing at Spears Mattress Company and he was rude, arrogant, and did not offer any accommodations of this carelessness. i was told that the depth was within the guidelines stated in the warranty, which, in the customer service report at the time the switch of the box springs were made, was absolutely incorrect and inaccurate.
the fact that my mother had several on-going issues with the original box springs, due consideration should have been given in making better judgment and determination in this case. it has been an absolute discomfort, and the inconvenience and aggravation this caused her has left her feeling fatigued, aching and tender. more attention and quality service should have been provided in this instance.
i have done much research on this company and product and have found too many dissatisfied customers as myself. the websites are:
181510246020 51492785796 192327749252 208885026436 228009610884 212910313092 219226869380 222579822212
PORT ST. LUCIE, Florida
This report was posted on Ripoff Report on 08/02/2006 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/SPEARS-MATTRESS-COMPANY/ROME-Georgia-30163/SPEARS-MATTRESS-COMPANY-ripoff-APATHY-CARELESSNESS-MISLEADING-MISREPRESENTED-MISINFOR-204160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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