• Report: #863556

Complaint Review: SPIRIT AIRLINES

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  • Submitted: Tue, April 03, 2012
  • Updated: Thu, July 26, 2012

  • Reported By: Terri — Wichita Kansas United States of America
SPIRIT AIRLINES
2800 EXECUTIVE WAY MIRAMIR, Florida United States of America

SPIRIT AIRLINES THE NO SERIVICE GREEDY AIRLINE MIRAMIR , Florida

*UPDATE Employee: Spirit is blood suckers

*Consumer Comment: I really need to ask

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I drove to DFW from Wichita, KS about a 6 hr drive. Along the way encounter a car accident causing a almost 90 min delay.  Needless to say we got to the airport at 3:30 for a 4:10 flight departure. This was the first time I have flown Spirit Airlines.  We were told at the counter that we did not print off our broading passes, didn't know that I needed to, the instructions stated to check in because we had a bag to check which I prepaid for, I was inforned that we were 12 min to late and would be allowed to board the plane. I was told to call customer service, given an 800 number and told to leave the counter area as we were not customers.  I was told by several of the employees our being late was not there problem and we would not be flying with them.  Customer Service was absolutely no help, the guy kept telling me I missed the flight when the plane was still at the gate.  When I asked if they had any other flights that would be going to Florida I was told no And I would have to pay for them anyway as no money would be refunded because I was late and it was my problem not theirs. I was told my seats were already booked. I  had a cruise sailing on sat and was told to bad maybe you can drive.  The service representative told me I needed to learn how to fly and follow the rules not their fault I didnt and I there were not required to help me in any way. A represenative from US Airways heard my one sided conversation and tried to help since the Spirit people would not.  He found me tickets on American for almost all of my spending money to get us to Florida.  I specially asked If I was going to have trouble getting home, I was told by 2 Spirit repersentatives to be at the airport at least 2 hrs early and to print the broading passes at least 4 hrs before flight time. Okay on our return 9 days later I tried to print the broading passes, 2 would print not the third. I called Spirit to inquire why and was told that because I did not use the first flight the return flight was cancelled.  I forfeited the tickets. She did not know why some of the broading passes were printed, none were to be printed.  She states she had no seats to purchase and again it was not there problem, I did not follow through with the contract. So again I was stranded.  Spirit again stated NO amt of money would be refunded not even the bag charge as they were out the money, they filled the seats what money are they out.  I m going to make it my life's work to let people now how SPIRIT AIRLINE IS A NO SERVIVCE, GREEDY AIRLINE.  THERE CUSTOMER SERVICE PEOPLE ARE RUDE AND EVEN STATED THEY DIDNT CARE WHAT YOUR PROBLEM MAYBE.  I could have flown out of Wichita first class and had 1000 spending money for what this fiasco of airline caused.  Please let the word out that this is not the airline to fly, they need to go out of business.  I was traveling with 2 kids.  I have flown extensively for over 40 yrs and have never been treated like this by an airline.

This report was posted on Ripoff Report on 04/03/2012 08:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/SPIRIT-AIRLINES/MIRAMIR-Florida-33025/SPIRIT-AIRLINES-THE-NO-SERIVICE-GREEDY-AIRLINE-MIRAMIR-Florida-863556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Spirit is blood suckers

AUTHOR: usang08 - (United States of America)

Trust me people Spirit airlines are nothing but blood suckers. I work for them. Im supposed to be customer service, NOT. my job is to get planes out on time so everyone gets there bonuses. They will do everything they can to screw customers and employees every chance they get.
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#2 Consumer Comment

I really need to ask

AUTHOR: Robert - (U.S.A.)

Why did you not only plan to arrive at the airport 2 hours before but drive 6 hours to catch a flight to Florida?   Yes I know that 2 Hours is supposed to be enough time and if you were going to an airport 20 minutes away you don't really need to build in extra time.  But coming that distance don't you think you should have "built in" some extra time..just in case?

In addition to Wichita, you would have had to pass through Oklahoma City.  If you went a different direction, Kansas city was only a couple hours away.  Are you saying that none of those cities had any available flights to Florida?   Also, if you have flown extensively for 40 years why didn't you stick with one of your "regular" airlines?

I have a feeling as to the reason why you did this, but since you didn't mention a specific reason it just seems like you are leaving something out as to the reason why you decided to go to an airport 6 hours away.

As to you arriving at the airport.   You may have gotten to the airport at 3:30, but I would bet that you didn't get to the counter until much later.  Like most airlines if you are not checked-in between 30-45 minutes before the flight you not only loose your seat but are entitled to zero compensation.  For DFW it appears that they have a 30 minute cut-off time, so I would bet that you actually got to the counter AFTER 3:40PM.

And no I am not an employee of Spirit or any other Airline.  In fact I personally would not fly Spirit, but if I did I would be well aware of their policies and make sure I arrived in plenty of time.
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