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  • Report: #946058

Complaint Review: SPIRIT AIRLINES

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  • Submitted: Mon, September 24, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: Kathy — Palm Beach Gardens Florida United States of America
SPIRIT AIRLINES
2800 Executive Way Miramar, Florida United States of America

SPIRIT AIRLINES Spirit Airlines $9 Club Fare Scam Miramar, Florida

*UPDATE Employee: Terms of Spirit Airlines' $9 Fare Club

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Spirit Airlines charged me $59.95 for an automatic renewal for $9 fare club after my first year as a member, which I did NOT authorize. As explained to me by one of their customer representatives, this is another form of entrapment, as without signing the agreement, you are not allowed to become a member in the first place.  There is no opt-out option and they refuse to issue a refund, even though I have cancelled my membership (in advance of the year in use) and within 1 business day of seeing the unauthorized charge on my card.  

I neither want nor authorized this charge on Friday 09/21/2012. On Monday 09/24/2012 - I was informed by a supervisor Mr. Colin Woods and an Agent Cyrio - that there is NO WAY that I can get my money back. I have cancelled this unauthorized membership and was given a Confirmation number, but was told I could not receive the cancellation in writing and that even though I cancelled within less than 24 business hours from receiving the unauthorized charge, that I would not be receiving my money back.  I have filed a report with the Better Business Bureau and Consumer Affairs, as well as asked my bank to reverse the charges.  All this trouble, just because Spirit Airlines are thieves!! I am writing this in the hopes that we can have a class action law suit and that consumers are aware of this SCAM by SPIRIT AIRLINES.

This report was posted on Ripoff Report on 09/24/2012 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/SPIRIT-AIRLINES/Miramar-Florida-33025/SPIRIT-AIRLINES-Spirit-Airlines-9-Club-Fare-Scam-Miramar-Florida-946058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Terms of Spirit Airlines' $9 Fare Club

AUTHOR: Spirit Airlines - (USA)

Dear Madam,

Please note, upon enrollment in the $9 Fare Club, customers must voluntarily check a box agreeing to the Terms and Conditions of Club membership. These terms include authorizing an annual auto-renewal. One (1) year after annual enrollment in the Club, and on each anniversary thereafter, Members are automatically charged an annual fee of $59.95 for membership in the club. Annual fees are non-refundable.

Members may cancel their memberships at any time by logging into their accounts and selecting "Cancel Membership in the $9 Fare Club" section of the "My Account" page. For more about managing $9 Fare Club accounts, please visit: http://customersupport.spirit.com/forums/20785746-9-fare-club-membership-information.

For questions or concerns, feel free to contact us via our Help page at: http://customersupport.spirit.com/

Kindest regards,

Spirit Airlines
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