- Report: #913312
Report - Rebuttal - Arbitrate
Complaint Review: SPIRIT AIRLINES
SPIRIT AIRLINESInternet United States of America
SPIRIT AIRLINES INEPT CUSTOMER SERVICE and STOLEN CREDIT , Internet
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By this point, the credit had expired but he said that was not an issue and they would take care of it. I called again 3 days later for that new confirmation number and was told they would need another 24-48 hours to fix the problem. This worried me even more so I asked to speak to a supervisor and was told the same thing, but that she would personally take over my situation and call me on Monday with my confirmation number. I was begged to trust them and reassured over and over they would take care of my issue. Monday came, no phone call. I called again today and was told they still needed another 24-48 hours. I was also told they have NO phone numbers for any other departments in SPIRIT's company and they have to do everything by emails. WHAT?!!!! Though the representatives you're talking to are kind, they are inept at taking care of your issues. The policies of SPIRIT Airlines are despicable and designed to frustrate you so much, you give up, and they get to keep your money.
I'm so angry and feel so powerless, I want to cry. Is there anything else I can do to fight this? I follow the rules and don't expect anything more than what is fair. I followed their rules and it seems their policies are set up completely to exploit the trust of their customers. PLEASE can anyone help?!
This report was posted on Ripoff Report on 07/17/2012 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/SPIRIT-AIRLINES/internet/SPIRIT-AIRLINES-INEPT-CUSTOMER-SERVICE-and-STOLEN-CREDIT-Internet-913312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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