• Report: #5402

Complaint Review: SPRINT PCS

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  • Submitted: Tue, June 12, 2001
  • Updated: Tue, June 12, 2001

  • Reported By:Houston TX
SPRINT PCS
Houston Nationwide U.S.A.

SPRINT DOWN-NO RELIEF FOR CUSTOMERS

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I live in Houston, and I have not had Sprint PCS service for my two mobile phones from 6/8 to 6/12. Called Sprint this morning and was told that they were beginning work on the problem TODAY-6/12. They could not determine when service would resume.

I asked for credit for the 5 days that I have not had service for the two mobile phones. Their reply was that they could not offer any credit for 5 days of no service, but that they would give 10 complimentary minutes for the disruption in service.

Considering that my monthly bill with Sprint is $150, this 10 minutes of complimentary service amounts to $1 of the total
$30-$40 of the service I pay each month. And, I have no timetable when service might be restored, so this $30-$40 could easily be a larger amount.

Sprint will charge me for at least $40 of service I will not receive. To compensate, their offer is approximately $1 of credit or 10 minutes. What a ripoff...

This report was posted on Ripoff Report on 06/12/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/SPRINT-PCS/nationwide/SPRINT-DOWN-NO-RELIEF-FOR-CUSTOMERS-5402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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