- Report: #1103610
Report - Rebuttal - Arbitrate
Complaint Review: SPRINT
SPRINT14222 E. Cedar Ave. - Unit D Aurora, Colorado USA
SPRINT SPRINT store REVERSES its Tablet Restocking Fee. Aurora Colorado
*General Comment: ok...
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Please see my last report complaint two days ago (Nov. 30, 2013) concerning a SPRINT Tablet purchase.
UPDATE — For the third time, I returned to the SPRINT company store on Sunday, December 1, 2013 located on E. Cedar Ave in Aurora, Colorado, to return a very small Samsung Galaxy Tablet and cancel my 2-year commitment. This was done within the 14 day period SPRINT allows for a return. After waiting for a short while and then being waited-on, the young man who helped me said that the "$75 Tablet Restocking Fee" would now be rescinded. Therefore, I was able to remove myself from any and all present and future monthly charges by SPRINT. He did say that I may have a few minutes of connection charges to pay during the time I had the Tablet in my possession. I said that was understandable and acceptable.
Therefore, I want ALL to know that SPRINT, after three times of trying to return a Tablet that I had purchased WITHOUT being informed of the "$75 Restocking Fee" or of the total and FULL MONTHLY CHARGES, was now returned. The young man had allowed me to do so without a Restocking Fee and had cancelled all other charges. "Thank you very much" goes out to that young man—and SPRINT!
Whew, this ordeal is finally over and has ended well. Unfortunately, it would never have happened in the first place if the young lady who had sold me the Tablet had actually informed me of all my financial involvement (of which I did ask her more than once) and the $75 Restocking Fee (she had omitted telling me about) if I returned the Tablet during the 14 day "return Period" allowable by SPRINT.
This report was posted on Ripoff Report on 12/02/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/SPRINT/Aurora-Colorado-80010/SPRINT-SPRINT-store-REVERSES-its-Tablet-Restocking-Fee-Aurora-Colorado-1103610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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