SPRINT Sprint Overcharges, Changes your plan without authorization, and bills you an additional 8 per month if you have bad credit - regardless of whether or not you are a good customer ! Overland Park, Kansas (HQ) Nationwide

Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again!  They also charge me for a line of credit, because they say my credit is bad - I have been with them for over  10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford  When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !