- Report: #1162965
Report - Rebuttal - Arbitrate
Complaint Review: SPRINT
SPRINT Sprint Overcharges, Changes your plan without authorization, and bills you an additional 8 per month if you have bad credit - regardless of whether or not you are a good customer ! Overland Park, Kansas (HQ) Nationwide
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Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again! They also charge me for a line of credit, because they say my credit is bad - I have been with them for over 10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !
This report was posted on Ripoff Report on 07/17/2014 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/SPRINT/nationwide/SPRINT-Sprint-Overcharges-Changes-your-plan-without-authorization-and-bills-you-an-addi-1162965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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