- Report: #1170298
Report - Rebuttal - Arbitrate
Complaint Review: SPRINT
SPRINT The plain truth is, they are crooks, and take advantage of you until you've had enough, enough to drop them like a bad habit. Unsure because the issue was over the phone. Nationwide
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My complaint is about SPRINT. I was a customer with them for over 10 years and a very good one, too. I've had many different phones with them in all them 10 plus years. It all started when I up graded fro the Blackberry to the Samsung Galaxy 2 phone, after 6 months with that Samsung phone I started having real big problems with it, so I called them up explaining to them what was happening with it, and I was told that they would make an appointment for me to bring the phone in to be looked at, I didn't have a problem with that, but I said to the person on the phone, I pay 8.00 a month for the insurance on it, and if you find that the phone is defective, You people will give me another brand new phone and not a refurbished one, right? Because I know and you know that once a phone has a problem and it's been refurbished, it's never right again, so I said NO, I want a brand new one or that's it and I am done with this conversation and this company for good. She, the person then said to me, yes you are absolutely right about something being refurbished that it's never right again. I then said, look.
I have been with SPRINT for 10 Plus years and I am not just paying you for the monthly bill but also the 8.00 extra monthly for the Insurance on it, and I would think that I shoukd be entitled to a brand new one due to this defective one you crooks sold to me. At this point I was now done with them and hung up. Not long after I received the bill in the mail for 601.00 and in which I did not owe them. i know exactly how much I did owe them and that would be 249.00 and I felt that is all they would get from me. They sent that to a collection agency and claim I owe them that 601.00, yeah right, you sleazy slick crooks. They are greedy, there is no doubt about that in my mind at all.
This report was posted on Ripoff Report on 08/17/2014 05:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/SPRINT/nationwide/SPRINT-The-plain-truth-is-they-are-crooks-and-take-advantage-of-you-until-youve-had-en-1170298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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