- Report: #459755
Report - Rebuttal - Arbitrate
Complaint Review: SSK Communities - Indian Oaks Pointe
SSK Communities - Indian Oaks Pointe7236 Declaration DR Sellersburg, Indiana U.S.A.
SSK Communities - Indian Oaks Pointe Hooks you, takes your money, then gives you lies instead of service. Sellersburg Indiana
Three months later the hole was not repaired, not even with a temporary fix. We asked why and were told that after three months they were still waiting for materials. We gave them the benefit of the doubt. Two more months went by. Winter came and the side of the house with the hole was FREEZING. We pressed them again and got the same answer - "Waiting for materials."
By this time we were fed up, cold, and losing money because of the heating bill. I called their corporate office - SSK Communities - to complain. I was informed the person overseeing this area was out of the office but I could leave a message on his answering machine. So I did, explaining the situation and how I felt about it, plus a phone number where I could be reached to resolve the situation. I didn't get a return call nor was the hole fixed.
The next month we contacted the park manager again. This time we were told they had the materials but "park emergencies" had kept them too tied up. This was fairly plausible as we had a couple of bad winter storms. As spring approached, however, this seemed like another delay tactic. The Indian Oaks crews seemed more concerned with tearing down abandoned trailers than attending to paying customers that they had wronged over six months before.
Birds started nesting in our insulation. I approached the park manager again, this time quite angry, and was told their repair people and even she herself had come here several times but were unable to find anyone home. That is highly unlikely since my wife is a stay-at-home mom and didn't even have a working car at the time. Furthermore, when they wanted to harass us about anything they didn't seem to have any trouble finding someone home.
So I made an appointment with her and made sure my wife would be at home waiting for their repair person. He did not show up. I called to find out why he was not there and was told the park manager was out of the office. I left my number and a request for a call back. I did not receive one.
Now, a year after my family and I moved in here, the hole is still there and bigger than ever. We can't afford to hire someone and the culprits refuse to make it right, not only offering excuses but attempting to make it look like it's OUR fault they have failed to make the repair.
This report was posted on Ripoff Report on 06/08/2009 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/SSK-Communities-Indian-Oaks-Pointe/Sellersburg-Indiana-47172/SSK-Communities-Indian-Oaks-Pointe-Hooks-you-takes-your-money-then-gives-you-lies-inst-459755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.