• Report: #63264

Complaint Review: STAINSAFE WARRANTY COMPANY

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  • Submitted: Thu, July 10, 2003
  • Updated: Thu, November 13, 2003

  • Reported By:jonesboro Georgia
STAINSAFE WARRANTY COMPANY
354 HIATT DR, PALME BEACH GARDENS, Florida U.S.A.

STAINSAFE COMPANIES WARRANTY RIPOFFS consumer fraud PAID FOR A FURNITURE WARRANTY WANTED ME TO PAY FOR REPLACEMENT SOFA $1255 PALME BEACH GARDENS Florida

*UPDATE EX-employee responds: I HAVE THE CLUE YOUR LOOKING FOR ...THIS IS CALLED A LEAGAL HUSTLE

*Consumer Comment: TO: Indiana report

*Consumer Comment: I Can't Believe You People!!!

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I paid for a furniture warranty with Stainsafe Companies, that was supposed to repair damages/or replace furniture if needed. They had a technican come out to my house and take pictures of my leather sofa. The technican said that my leather sofa needed to be replaced and could not be repaired. I paid almost $200 for the warranty.

Stainsafe told me that I had to find a sofa with the companies they suggested. I gave them a few choices. The cheapest sofa replacemnt price came out to be $1779. I only paid $524.00 for the leather sofa I already had.

Stainsafe said they would only pay the $524.00 and I would have to pay the difference of $1225, which is a rippoff right there! Why should I pay for a replacement sofa that they are getting from the manufacturer below cost! They told me my other option was, that they would either send me a check for $120.00 for the value of my current sofa. They also told me that since I have relocated, I could not order the sofa from the original furniture store from another state which lived, because shipping was $300.00 and they were not going to pay for it.

I started my claim in Feb 2003, and as of July, 2003 this is how long it them to find a price on a sofa that I should've had replaced by them according to the warranty. The warranty states that they will replace your sofa! I should not have to pay anything! They are trying to make themselves rich and the manufacturers!

I will never do business with them again and will tell everyone that I know not to do business with them because they do not stand behind their warranties. It seems all of their sofa replacements are well over what you might have paid. If I would have known better I would not have purhcase their warranty at all!

Janice
Miami, Florida
U.S.A.

This report was posted on Ripoff Report on 07/10/2003 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/STAINSAFE-WARRANTY-COMPANY/PALME-BEACH-GARDENS-Florida-33418/STAINSAFE-COMPANIES-WARRANTY-RIPOFFS-consumer-fraud-PAID-FOR-A-FURNITURE-WARRANTY-WANTED-M-63264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

I HAVE THE CLUE YOUR LOOKING FOR ...THIS IS CALLED A LEAGAL HUSTLE

AUTHOR: GARY - (U.S.A.)

THIS COMPANY WILL TRY ANYTHING AND EVERYTHING TO GET OUT OF HELPING ANYONE. THEY PUT PEOPLE ON HOLD JUST HOPING YOU WILL HANG UP THIS IS A PRACTICE OF THE COMPANY..IT IS CALLED GIVING TIME FOR THE CUSTOMER TO GATHER THERE THOUGHTS..THEY WILL TRY ANYTHING TO GET YOU TO GO AWAY AND HOPEFULLY YOU WILL GET SO TIRED OF CALLING YOU WILL HANG UP ...THIS IS CALLED A LEAGAL HUSTLE. AS LONG AS STAINSAFE TAKES CARE OF 2% OF ITS CLAIMS THEY CAN STAY IN BUSINESS.

I URGE ANYONE TO CALL NBC AND GET DATELINE TO DO AN INVESTIGATION. MARK MY WORDS THIS WILL BE THE NEXT ENRON COMPANY THAT WILL GO DOWN AND EVERYONE WILL BE IN JAIL...THERE ARE THOUSANDS OF SERVICE TECHNICIANS ALL OVER THAT HAVE BEEN SCREWED OUT OF MILLIONS OF DOLLARS WHERE THEY TO ARE PLAYED THE SAME GAME ALSO...YOU PEOPLE HAVE NO IDEA HOW SERIOUS THIS REALLY IS I COULD GO ON AND ON. I FEEL SO SORRY FOR THE CUSTOMER I KNOW WHAT THEY GO THROUGH..HOPEFULLY PEOPLE ARE NOT MAD AT THE STORE THEY HAVE NO CONTROL OVER THIS.

IF THEY TRY TO DROP STAINSAFE THEY WILL NOT SERVICE THERE CUSTOMER EVEN THOUGH THEY ARE UNDER CONTRACT...IT IS LIKE BEING MARRIED TO THE MOB WITH THIS COMPANY...THIS IS THE BIGGEST NIGHTMARE COMPANY OUT THERE. I WISH A LAWYER OR SOMEONE COULD SHUT THEM DOWN BECAUSE THEY DESTROYING PEOPLE AND STORES THAT SOLD THE PRODUCT. PLUS GET THIS THE TECH COMPANYS THAT GO TO THE HOME ARE OWED SO MUCH MONEY STAINSAFE IS USING A FACTORING COMPANY THAT WILL FACTOR THERE MONEY TO THEM MINUS 8% . SO THEY DO LOSE SOME MONEY, TECH COMPANYS WERE REALLY HAPPY THEY WERE FINALLY GETTING THERE MONEY. BUT THEN GET THIS STAINSAFE WASN'T PAYING THE FACTORING COMPANIES AND THIS WAS STAINSAFE'S IDEA IN THE FIRST PLACE. THE FACTORING COMPANYS WERE CALLING THE TECH COMPANYS WANTING THERE MONEY BACK.

THE TECH COMPANYS DID'NT HAVE THERE MONEY THEY PAID THEMSELVES AND THERE EMPLOYEES. THE FACTORING COMPANY IS PUTTING LEINS ON THE TECHS BUSINESS FORCING THEM TO GO BANKRUPT. THERE ARE MANY TECH COMPANYS THAT HAVE LOST THERE HOMES AND EVERYTHING TO STAINSAFE..THIS ISSUE IS BIGGER THEN ANYONE CAN IMAGINE...I KNOW YOU PEOPLE WERE SCREWED OUT OF A COUPLE HUNDRED BUCKS.

HOW WOULD YOU LIKE TO LOSE YOUR HOME OVER A WARRANTY COMPANY CALLED STAINSAFE. PLEASE DON'T MAKE FUN OF THE PEOPLE THAT ARE POSTING THESE LETTERS THERE NOT NUTS THEY ARE VERY FRUSTRATED PEOPLE TO BE SCREWED OUT OF SOMTHING THEY DREAMED OF SAVED FOR AND HAD TAKEN AWAY...THINK ABOUT IT
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#2 Consumer Comment

TO: Indiana report

AUTHOR: Dorothy - (U.S.A.)

DUH!!! you obviously DID NOT read my report correctly. I stated that the stainsafe warranty company WANTED ME TO PAY FOR THE REPLACEMENT!!!!!. THEY TELL YOU THEY WILL REPLACE YOUR FURNITURE BUT, CONSUMERS ONLY TO FIND OUT LATER THAT YOU WILL BE PAYING MORE FOR THE REPLACEMENT....WAY MORE THAN WHAT YOU ORIGINALLY PAYED FOR IT!!!....GO FIGURE!
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#3 Consumer Comment

I Can't Believe You People!!!

AUTHOR: Jake - (U.S.A.)

OK, this company offered to pay THE FULL COST of what you originally purchased and you have a problem with it? I bet you expect the warrantee on you chevy to cover replacing it with a porsche, too. GET A CLUE!!!!
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