- Report: #999444
Report - Rebuttal - Arbitrate
Complaint Review: STAMPS.COM
STAMPS.COM1990 E. Grand Ave EL SEGUNDO, California United States of America
STAMPS.COM 2013 Class Action Lawsuit EL SEGUNDO, California
*Consumer Comment: Charlene
*Consumer Comment: Well..
*Author of original report: Class action never benefits victims...ever
*Consumer Comment: Authorization?
*Author of original report: Authorization explicitly required by VISA
*UPDATE Employee: Stamps.com Response
During the checkout process their was no shopping cart showing what you were purchase nor was there any authorization option for future recurring billing. This was fraudulent, deceptive and intentional by design. I am the first to admit that I don't check my monthly bank statements as closely as I should. A few days ago, I had the necessity of scrutinizing my bank statements for an unrelated reason. In so doing, I noticed that I had a recurring charge of $15.99 for the past 4 months. I was quite shocked, because I never consented to stamps.com monthly charge.
Upon further inspection of the checkout process, I confirmed that there is in fact no express authorization for recurring fees. A check of the Terms of Service did not reveal any monetary recurring monthly charges either. When I contacted stamps.com they said the charges can be found in the "learn more" section of their website. They also provided me with a screen shot of a small blurb on the same page as the credit card submission. The blurb was off to the side and not in the flow of the checkout proceedure. In any case, the blurb was titled "Are you wondering why we want your credit card information?" Since I was not wondering, and assuming that the credit card was to pay for purchased postage...I had no reason to read further. So in effect, anyone that doesnt wonder why they are asking for your credit card, will find themselves blind sided months down the road.
I believe stamps.com has tricked many people since 1999. I base this belief on the numerous complaints on many different websites. I recently read that there was a class action lawsuit that ended in 2009. The case was resolved out of court and can be seen here
http://www.fatwallet.com/forums/finance/899402/. I intend to initiate another class action against a business that apparently cares nothing about honesty and transparency. I have posted a petition for anyone who has felt victimized by this hidden monthly fee to sign. It can be found here and I hope you will participate. http://www.scanmyid.com/stamps-com-class-action-lawsuit-petition/
This report was posted on Ripoff Report on 01/18/2013 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/STAMPSCOM/EL-SEGUNDO-California-90245/STAMPSCOM-2013-Class-Action-Lawsuit-EL-SEGUNDO-California-999444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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