• Report: #1039530

Complaint Review: STAMPS.COM

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  • Submitted: Sun, March 31, 2013
  • Updated: Wed, April 10, 2013

  • Reported By: DOUG — LA HABRA California
STAMPS.COM
Internet United States of America

STAMPS.COM Rip-Off - Change your credit card information BEFORE the end of your Free Trial or they will find a way to charge you. The service SUCKS. No online support, chat or customer service e-mail address. Th Internet

*UPDATE Employee: Stamps.com Response

*Consumer Comment: easy find

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Make sure you delete/change or add your credit card information before the end of your 30-day trial period or they will charge you. The service SUCKS. No online support, chat or e-mail address. They only give their phone number because they want to talk you out of cancelling your service. 

This report was posted on Ripoff Report on 03/31/2013 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/STAMPSCOM/internet/STAMPSCOM-Rip-Off-Change-your-credit-card-information-BEFORE-the-end-of-your-Free-Tria-1039530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Stamps.com Response

AUTHOR: StampsComCorp - ()

Hi Doug,
 
Stamps.com appreciates your feedback, and apologizes for any misunderstanding.  To clarify, Stamps.com offers a  four week no-risk trial so that you may use our online postage service and determine if the service fits your mailing and shipping needs.  Please note that we do not offer a "free trial" -- our trial is labeled as "no risk trial."
 
If you do not like the Stamps.com service, you may cancel at any time during the four week trial period and you will not be charged any subscription fee for using the service.  However if you do not cancel the Stamps.com service and go past your four week trial period, you will be charged $15.99 for using the service during that first "trial" month.   After you pass the four week trial period and become a regular customer, you will be charged $15.99 each month moving forward.  You may cancel at any time -- there is no long term agreement.
 
During the registration process for Stamps.com and before a customer's account has been created, (on the page called Postage Account Credit Card Authentication) all prospective customers will see the following text:
 
Why do you need my credit card information? 
Your credit card is required by the USPS to set up your USPS postage account.  Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period. 
 
We provide and disclose terms that we do expect all potential customers to read, review, and agree to before they create their accounts.  Accounts cannot be created without customers indicating that they have read the terms by clicking on the I Agree box. 
 
From your comment, it also sounds like you were not able to reach our Customer Support Team.  Our Call Center is open 12 hours every weekday (Monday Friday) from 6am to 6pm PT and the number to call is 1-888-434-0055.  This information is easily available on our Contact Information page, along with additional details for online and email support.
 
Again, we apologize for any misunderstanding and would be happy to further review your account. Could you e-mail us your full name and phone number to social@stamps.com?
 
Sincerely,
Divya
Stamps.com
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#2 Consumer Comment

easy find

AUTHOR: coast - ()

"No online support, chat or e-mail address"

Click on the Contact Us link on their home page. The email support link is directly above their phone number.
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