• Report: #1024400

Complaint Review: STAMPS.COM

  • Submitted: Wed, March 06, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: jukows — Middel River Maryland United States of America
STAMPS.COM
Internet United States of America

STAMPS.COM -WORST online postage experience EVER- www.stamps.com], Internet

*Consumer Comment: Ditto case here

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I tried stamps.com for my ebay shipping  and it was the worst online experience ever. Firstly, they suggested that I install their postage software.. When I did that, the stamps.com software loaded my computer with malware and crashed it. Hours later, after uninstalling the software and removing the infected files I was actually able to print postage. At least twice a week I encountered a label that simply would not print. Stamps.com offers no recourse for these situations other than to submit a refund request, which takes about 4 weeks to complete.

The absurdity of that aside, I continued to use stamps.com and had regularly $30 to $60 in unprinted labels waiting for refunds. Finally, enough was enough and I decided to cancel my service. The first annoying aspect of this was that the CSR attempted to convince me to keep the service. Once they finally accepted my cancellation, I was told I was to receive a check for any outstanding un used postage including any refunds which were still due - I was owed $32 in unprinted shipping labels.

The check did not arrive, and I contacted stamps,com only to be told that since I had cancelled my account, they would be unable to refund my misprinted or UN PRINTED postage.  I was told that the only way to get my money back was to open a new account, at a charge of $15.99 for 30 days and then my refund could be credited to that account. I refused that offer, contacted USPS and was advised the same. I then filed complaints with both the postmaster general and consumerwatchdog.org. Two days later, I received a check from stamps.com for $32.

I will never use them again I will stand in line at the post office first. I now use ebay's shipping service powered by (((competitor's name redacted))). i have never has a misprint, which would not be an issue because ebay allows the user 24 hours to reprint the lable. Also, unlike stamps.com you can print post dated postage, mail the next day as opposed to having to mail by 5 pm on the day the label is purchased, and I receive a significant discount over stamps.com prices, up to 30%. Stamps.com claims to offer discounted rates but with the monthly charge you are always going to pay more, and if you have the issues I have you'll always have money out of pocket for unprintable labels. Most especially if you use ebay, avoid stamps.com


sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 03/06/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/STAMPSCOM/internet/STAMPSCOM-WORST-online-postage-experience-EVER-wwwstampscom-Internet-1024400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Ditto case here

AUTHOR: Corkeyk - ()

I used Stamps.com for a few years and had similar experiences in 2011 with the printer not being compatible with the Stamps.com software. I too said enough's enough, contacted them via email numerous times in 2011 and by phone once(that was ridiculous and all that was achieved was a head ache and an attempt to up sell to keep me as a customer) to cancel my account. After 2 years to the day they still try and bill a credit card that is expired and refuse to terminate my account. I still get the same reply back when I send them emails, call customer service. WTH, that is what you are supposed to be if your replying to me via email. Take care of it and stop making me jump through hoops to get it done.

"ACCOUNT DELINQUENCY: In the event your service fees are delinquent for three months or longer, your account may be subject to closure or suspension by Stamps.com, in its discretion. In the event of any closure of your account as a result of unpaid service fees, Stamps.com shall charge a $25.00 processing fee related to this account closure."

The thing I find amazing is that by their own admission in the Billing rules and guidelines, they will cancel or suspend an account for lack of payment at their discretion after 3 months. Its been 24 months and still get the same "billing issue" emails, and I send back the same cancellation emails. No idea what it will take to get these people to finally cancel an account when the consumer lets them know they are displeased with service and want a clean break. It is like having an ex that stalks you, except in this case we cant get a restraining order to protect the rabbit.
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