- Report: #538574
Report - Rebuttal - Arbitrate
Complaint Review: STAPLES OFFICE SUPPLY
STAPLES OFFICE SUPPLY2135 N> Mission Mt. Pleasant, Michigan United States of America
STAPLES OFFICE SUPPLY Advertises mnufacturers warranties that they do not honor unless you pay for Staples warranty. Mt. Pleasant, Michigan
*UPDATE Employee: All companies are this way
*UPDATE Employee: okay...
*Consumer Comment: Staples Stores dishonest about warranty - Consumers Beware
*Consumer Comment: Manufacturer's Warranties
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On December 9, 2009 I returned to the Staples where it was purchased and they told me that since it was more than 14 days old and I hadn't purchased their extended warranty(perhaps more appropriately - "Extortion warranty" based on the high pressure sales pitch to get you to buy one) , that they would not honor the manufacturers warranty.
I pointed out the 1 year warranty advertised on their website and they told me that I would have to deal with HP on my own since I hadn't purchased the Staples warranty.
This is deceptive advertising and a dishonest business practice. I believe Staples may be bilking suppliers and customers out of a lot of money by selling warranties they bill as "extended" but are really duplicating the manufacturer's warranty and customers are being charged by staples for repairs Staples then turns in under the manufacturer's warranty!
Bottom line --never buy electronics at Staples. I approve all purchases for my company. We have spent ten's of thousands of dollars at Staples. We will NEVER never buy anything else from Staples.
This report was posted on Ripoff Report on 12/13/2009 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/STAPLES-OFFICE-SUPPLY/Mt-Pleasant-Michigan-48858/STAPLES-OFFICE-SUPPLY-Advertises-mnufacturers-warranties-that-they-do-not-honor-unless-you-538574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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