- Report: #4669
Report - Rebuttal - Arbitrate
Complaint Review: STAPLES OFFICE SUPPLY
STAPLES OFFICE SUPPLYONE RESEARCH DR. WESTBOROUGH, Massachusetts U.S.A.
STAPLES OFFICE SUPPLY 'S WARRANTECH COMPUTER WARRANTY IS WORTHLESS, NOT WORTH PAPER IT'S PRINTED ON. NEVER BUY A SERVICE CONTRACT, READ FINE PRINT!!!! *Consumer Suggestion
*0: I've learned a few things about warranties and service plans in general.
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I THOUGHT I WAS DOING A GOOD THING. WELL NOT SO, YOU SHOULD ALWAYS READ THE FINE PRINT, IF YOU CAN GO UP TO SIXTY (60) DAYS WITHOUT THE USE OF YOUR COMPUTER, WELL THEN I GUESS IT MIGHT BE A GOOD DEAL. I ON THE OTHER HAND USE MINE FOR MY BUSINESS, AND EVERYTHING I DO GOES INTO THIS BOX, I MUST HAVE MY COMPUTER TO MAKE A LIVING.
ON 3/6/01 MY COMPUTER WENT DOWN. I CALLED THE WARRANTECH SUPPORT
NUMBER, I WAS ON PHONE FULL HOUR, MOST OF IT ON HOLD.
I WAS GIVEN A VALADATION #364-064-3300 AND TOLD I WOULD BE CALLED BY SOME PEOPLE AT USA INSURANCE COMPANY. WHAT I SAID? I BOUGHT CARRY IN SERVICE, I NEED MY COMPUTER FIXED NOW. CAN YOU GIVE ME THE NUMBER I SAID, I'LL CALL THEM. "NO, I MUST WAIT TILL THEY CALL ME. WELL IT IS NOW 3/12/01 AND I STILL HAVE NOT GOTTEN A CALL FROM ANYONE.
I CALLED NEXT DAY 3/7/01AND HAD A WONDERFUL GUY NAMED JIM BLUNT THAT CALLS HIMSELF THE COMPUTER DOC COME TO MY HOME REPLACE THE BAD POWER SUPPLY AND WAS DONE IN 30 MINUINTES. THIS SERVICE COST ME A TOTAL OF $148.50. MY COMPUTER WORKS JUST FINE NOW.
I AM NOW OUT OF ALMOST $300.00 BECAUSE I DON'T HAVE ALL DAY TO WAIT AROUND FOR SOMEBODY TO CALL ME IN THE NEXT SIXTY DAYS.
DON'T GET CAUGHT LIKE I DID, COMPUTER REPAIR IS NOT AS EXPENSIVE AS THEY WOULD LIKE YOU TO BELEIVE.
FED UP IN FREDERICK MARYLAND
This report was posted on Ripoff Report on 03/12/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/STAPLES-OFFICE-SUPPLY/WESTBOROUGH-Massachusetts-01581/STAPLES-OFFICE-SUPPLY-S-WARRANTECH-COMPUTER-WARRANTY-IS-WORTHLESS-NOT-WORTH-PAPER-ITS-4669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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