• Report: #4669

Complaint Review: STAPLES OFFICE SUPPLY

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, March 12, 2001
  • Updated: Sat, January 12, 2002

  • Reported By:FREDERICK MD
STAPLES OFFICE SUPPLY
ONE RESEARCH DR. WESTBOROUGH, Massachusetts U.S.A.

STAPLES OFFICE SUPPLY 'S WARRANTECH COMPUTER WARRANTY IS WORTHLESS, NOT WORTH PAPER IT'S PRINTED ON. NEVER BUY A SERVICE CONTRACT, READ FINE PRINT!!!! *Consumer Suggestion

*0: I've learned a few things about warranties and service plans in general.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

STAPLES IN FREDERICK MARYLAND SOLD ME A PROTEVA COMPUTER ON 5/26/99. WAS TOLD GREAT COMPANY BUT I SHOULD STILL BUY THEIR 3 YEAR "CARRY-IN" EXTENDED WARRANTY PLAN. THIS PLAN COST ME $149.99. SINCE THEN PROTEVA IS NO LONGER IN BUSINESS, GREAT COMPANYS DON'T GO OUT OF BUSINESS THAT QUICK. SO I WAS SOLD A N0-NAME COMPUTER, THAT WAS ONE OF THE BEST. BULL----!!

I THOUGHT I WAS DOING A GOOD THING. WELL NOT SO, YOU SHOULD ALWAYS READ THE FINE PRINT, IF YOU CAN GO UP TO SIXTY (60) DAYS WITHOUT THE USE OF YOUR COMPUTER, WELL THEN I GUESS IT MIGHT BE A GOOD DEAL. I ON THE OTHER HAND USE MINE FOR MY BUSINESS, AND EVERYTHING I DO GOES INTO THIS BOX, I MUST HAVE MY COMPUTER TO MAKE A LIVING.

ON 3/6/01 MY COMPUTER WENT DOWN. I CALLED THE WARRANTECH SUPPORT
NUMBER, I WAS ON PHONE FULL HOUR, MOST OF IT ON HOLD.
I WAS GIVEN A VALADATION #364-064-3300 AND TOLD I WOULD BE CALLED BY SOME PEOPLE AT USA INSURANCE COMPANY. WHAT I SAID? I BOUGHT CARRY IN SERVICE, I NEED MY COMPUTER FIXED NOW. CAN YOU GIVE ME THE NUMBER I SAID, I'LL CALL THEM. "NO, I MUST WAIT TILL THEY CALL ME. WELL IT IS NOW 3/12/01 AND I STILL HAVE NOT GOTTEN A CALL FROM ANYONE.

I CALLED NEXT DAY 3/7/01AND HAD A WONDERFUL GUY NAMED JIM BLUNT THAT CALLS HIMSELF THE COMPUTER DOC COME TO MY HOME REPLACE THE BAD POWER SUPPLY AND WAS DONE IN 30 MINUINTES. THIS SERVICE COST ME A TOTAL OF $148.50. MY COMPUTER WORKS JUST FINE NOW.
I AM NOW OUT OF ALMOST $300.00 BECAUSE I DON'T HAVE ALL DAY TO WAIT AROUND FOR SOMEBODY TO CALL ME IN THE NEXT SIXTY DAYS.
DON'T GET CAUGHT LIKE I DID, COMPUTER REPAIR IS NOT AS EXPENSIVE AS THEY WOULD LIKE YOU TO BELEIVE.
SIGNED:

FED UP IN FREDERICK MARYLAND

This report was posted on Ripoff Report on 03/12/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/STAPLES-OFFICE-SUPPLY/WESTBOROUGH-Massachusetts-01581/STAPLES-OFFICE-SUPPLY-S-WARRANTECH-COMPUTER-WARRANTY-IS-WORTHLESS-NOT-WORTH-PAPER-ITS-4669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on STAPLES OFFICE SUPPLY

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

I've learned a few things about warranties and service plans in general.

AUTHOR: - ()

They filed the following to the above Rip-Off Report:

Their email: the_victor_2000@hotmail.com
Their name: Steven Narenz

Their relationship to the company: Consumer Suggestion

Rebuttal:
Having been disappointed with my expectations of various extended and manufacturers warranties, I've learned a few things about warranties and service plans in general.

1)PROVE IT TO ME.
If a sales person says something like "you can throw it
to the floor and shatter it! We'll give you a new one." That doesn't sound reasonable to me. Show me in writing in the terms and conditions (every plan has a T's and C's section). If the sales rep at the store cannot show you in writing a too-good-to-be-true claim, then ask to speak to his manager and report him for fraudulent sales practices.

2) HAVE REASONABLE EXPECTATIONS.
A service plan is only going to replace a
defective computer componant, it doesn't mean they're going to come to your house and show you how to run solitaire. It's going to take at LEAST a week for a failed componant (mainboard, hard drive, video card, etc.) to be replaced. If it gets done faster than that, you're blessed!

3) EXPECT THE WORST.
Insurance companies fail (do a search on the net for Reliance Insurance out of Pennsylvania to see what I mean). If there's a
situation like the underwriter collapsing, you might be left holding an expensive tri-fold warranty brocure and nothing more.

4) ADMINISTRATORS ARE NOT SET IN STONE.
A service plan is a three-way agreement. The customer, the retailer and the underwriter are the main parties. The administrator is typically a call center who handles the
thousands of calls for claims a day. The administrator handles setting things up for service or replacing defective equipment. However, the administratorship can change hands on a whim! (I learned that personally) so don't be terribly shocked if you hear "we are no longer the administrator for your service plan, please call 1-800 blah blah blah...)

Knowing exactly WHAT the plan does and covers is essencial.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
thoroughly