My home in Cahaba Heights (Birmingham, AL) was destroyed by Fire in 2005. I was away, caring for my Mom in FL, who was terminally ill, and my young girls. On Feb 24th, 2005 I got a phone call....There had been a fire, and my husband, the girls Dad, had died. We contacted State Farm, our Insurer, and notified them of the tragedy.
Instead of quickly adjusting the loss, by rebuilding our home, paying for another temporary home, and paying for our personal property, AS PROMISED IN OUR POLICY, State Farm weaseled out of rebuilding my home and took actions to make sure I was DESTROYED mentally, emotionally, psychologically, and financially. Their employee, Fred Williams, started vicious rumors about me, refused to answer questions on how to make the claim and fill out State Farm's Inventory and Proof of Loss forms.
Fred Williams yelled at me on the phone when I called and asked them to honor the policy they sold me. Not only was he not helpful, he was mean and abusive. I called State Farm and complained but was still forced to deal with him.
Later, in a phone call, Mr Williams' supervisor, Lloyd Renfrow privately confessed to me the REAL reason they didn't pay. He said that my lawyer wasn't doing enough for me, and that they knew he had a conflict of interest all along. In other words, he was telling me that State Farm was taking advantage of us simply because they saw the opportunity to do so. State Farm never repaired my home. Eventually, the roof fell in due to the extensive fire damage.
My young daughters and I had to live in a condemned house in 2006. There were holes in the walls and floors and animals came in at night. State Farm was aware of that fact, but did NOTHING for us. Please see statefarmsucks on Myspace for PHOTOS of where we lived in 2006, when State Farm didn't keep their promises, or HONOR the policy they sold us. My policy promised to perform within 60 days.
It's OVER THREE 1/2 YEARS LATER, and I still haven't been paid a CENT by State Farm. State Farm takes in BILLIONS of dollars annually, from TRUSTING customers, but then CHEATS THEIR CUSTOMERS out of their homes. I never would have believed this would happen had this not happened to us. I was naive and trusting, and foolishly believed State Farm's advertising. We buy Insurance to save us from being totally destroyed by a major loss like this. It's outrageous that they made the experience even WORSE instead of helping. I still have not recovered completely from their actions. THINK TWICE...... DON'T BE STATE FARM'S NEXT VICTIM.
Hernando Beach, Florida