• Report: #1057401

Complaint Review: STRAIGHT TALK

  • Submitted: Fri, June 07, 2013
  • Updated: Fri, June 07, 2013

  • Reported By: mc — Cottonwood Shores Texas
9700 NW 112th Avenue MIAMI, Florida USA


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 I have been a Striaght Talk customer for 6 months with unlimited talk, text, and data. Two days ago Straight Talk tethered my data and causd me to have zero access to my picture messaging, voice messaging, internet. I cancelledmy ATT serice plan which I had four phones on to go to a month to month prepaid plan to avoid the contract.

What a night mare this has been. I have my bill paid on the auto pay for all the phones and have limited use to my "unlimited" service. I have called Straight Talk 11 times in two days in which I am continually transfered to a recording that never allows you to speak to a real person. Terrible customer service reps that do not care about your needs at all.

I asked to speak to a manager to help me resolve this issue and was told I could only get the recorded message. This is insane. I am very angry. I feel that something needs to be done about this. I have been reading online and seeing that there are hundreds of compalints just like mine. I need my phone for work to take pictures while on a jobsite and email them back to my company. I cannot use it. I use my phone for navigation services and now cannot. I think this is completely false advertising to say that Straight Talk offers unlimited data usage and then to have a rep harshly tell me that I have violated their data usage limits by streaming movies and music, which I have NEVER done on my phone.

I would like to see this company shut down. I pay $2400.00/year to this company for nothing. I will be transferring back to ATT, but would like something done about the lies, false advertsing, and deceptive customer service reps.

I would like to See WalMart take some responsibility for endorsing such a horrible service.

This report was posted on Ripoff Report on 06/07/2013 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/STRAIGHT-TALK/MIAMI-Florida-33178/STRAIGHT-TALK-FRAUD-LIES-DECEPTIVE-ADVERTISING-LOUSY-CUSTOMER-SERVICE-MIAMI-FLORIDA-1057401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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