- Report: #986025
Report - Rebuttal - Arbitrate
Complaint Review: STS Tire and Auto Centers
STS Tire and Auto Centers525 Middle Country Road, Selden, NY 11784 Selden, New York United States of America
STS Tire and Auto Centers Falsified repair work needed, completely dishonest, false quotes Selden, New York
*General Comment: STS Selden Rebuttal from consumer
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I asked to talk to a technician who checked out my car and she stated "we don't do that here". Then when I asked for a quote on fixing my brake lines she stated that I also needed 2 connectors which she didn't know the price on. I asked for an approximate (my words were "are we talking about 12 dollars each or 120 dollars each") to which she replied "I have no idea and have no way of telling you until we order them, and we can't order them unless you want to do the work. I asked if she could call her parts dealer and she stated it was too late. I then asked to pick up my car, to which she stated "I don't know if it's safe to release this car to you right now", at this point i was pretty upset and stated that they had no legal right to keep my car and I would call the police if they tried, so she released it.
I then had my brother in law look at my car, who worked as a mechanic for some time when he was younger, just to have him check out these claims, not only did he say that the brakes and pads were fine, but he looked under the car and (i swear to god this is true) fixed the problem, which was a loose nut where the brake line began, he fixed it in about a minute and a half! This is no joke! I then took it to another mechanic to check out the brakes and rotors because I am a father and was worried that I was driving in an unsafe car with brake and rotor problems, that that I wanted this checked by a professional, he not only passed it for inspection, but stated that the brakes and rotors were in great working condition, it costed me a total of $45 for the inspection and 1 minute and 30 seconds of my brother in law's time to have this fixed correctly. If I would have gone with this place it would have been WELL over $1,000 and probably over $1,500. STAY AWAY!!
This report was posted on Ripoff Report on 12/22/2012 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/STS-Tire-and-Auto-Centers/Selden-New-York-11784/STS-Tire-and-Auto-Centers-Falsified-repair-work-needed-completely-dishonest-false-quote-986025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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