- Report: #944240
Report - Rebuttal - Arbitrate
Complaint Review: SUN WEST MORTGAGE
SUN WEST MORTGAGE8950 E RAINTREE DR 2002 SCOTTSDALE, Arizona United States of America
SUN WEST MORTGAGE Pedro Morales & Martha Rodriguez BAD CUSTOMER SERVICE - DON'T KEEP THE WORLD OF WHAT THEY PROMISSED SCOTTSDALE, Arizona
*Author of original report: ABOUT BAD CUSTOMER SERVICE
*Consumer Comment: Sunwest mortgage
*Author of original report: SUN WEST MORTGAGE.
*Consumer Comment: No Good Idea that you are a broker
When I asked for an update for this loan Pedro began to shout in the phone. I asked for an update in writing and Pedro instead to give me an update, he wrote a no nice email. Marta sent Pedro an email making fun and congratulating him about the email.
That email I feel that by mistake was sent to all the parties involved in this transaction. No good idea. Pedro called the seller and told the seller that he doesn't want to talk to me anymore if I call he will cancel the loan.
I called to the company to talk to a manager and I got a call back from Tod Valent the manager for that office and he was going to give me an update. I asked him for Pedro don't contact the seller and didn't work to well. Pedro immediately called the seller. I tried to call Tod Valent again but he doesn't know anymore who I am.
I tried to call the company to get an update but they told met that they don't give information to listing agents. I am behibnd schedule and I need to know if this transaction is going to close, the seller is upset, and I am not getting cooperation form nobody is Sun West Mortgage.
This report was posted on Ripoff Report on 09/20/2012 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/SUN-WEST-MORTGAGE/SCOTTSDALE-Arizona-85260/SUN-WEST-MORTGAGE-Pedro-Morales-Martha-Rodriguez-BAD-CUSTOMER-SERVICE-DONT-KEEP-THE-W-944240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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