- Report: #673492
Report - Rebuttal - Arbitrate
Complaint Review: SUNTRUST MORTGAGE INC
SUNTRUST MORTGAGE INC901 Semmes Avenue, Richmond, VA 23224 Internet United States of America
SUNTRUST MORTGAGE INC Mortgage Companies, Flood Insurance Internet
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Fraud, embezzlement, & theft by SunTrust Mortgage with regards to a Flood Insurance Policy insured through QBE Insurance:
Since October of 2010, I have been receiving letters from Sun Trust that my property was not insured to include the flood insurance required as of the Flood Disaster Protection Act. I have contacted my insurance company and they assured me the policy covered the requirements and I asked for a copy of this policy to send to Sun Trust. I called and the told me to fax this to them and so I did. Two weeks later I received another letter stating the exact same thing, so this time I had my insurance company send them the required policy.
On November 30, Ireceived a letter stating that Sun Trust purchased a policy through QBE Insurancefor $2,250.00 I immediately called Sun Trust Insurance division and spoke to Odette who assured me they did receive a copy of my insurance policy and thatthis QBE Insurance would be cancelled.
On December 17, 2010, I received in the mail a Policy for Flood Insurance purchased through QBE Insurance in the amount of $2,250.00.
On Dec 18, 2010, Sun Trust had taken out of my escrow$2,250.00 for this policy.
On Dec 20,2010, I have spoken to Sun Trust and they said it was a mistake and the money was going to be credited back to my escrow and I would receive a letter in a few days. I requested a copy to be faxed tome and they said they could not do this. I told Sun Trust this wasbasically fraud and or embezzlement, and I never authorized this insurance company to withdraw from my escrow account. Iexplained to the representative that I have documented every phone call and every fax that was sent proving my insurance policy was in place.
I am outraged with this!
This report was posted on Ripoff Report on 12/20/2010 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/SUNTRUST-MORTGAGE-INC/internet/SUNTRUST-MORTGAGE-INC-Mortgage-Companies-Flood-Insurance-Internet-673492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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