• Report: #673492

Complaint Review: SUNTRUST MORTGAGE INC

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  • Submitted: Mon, December 20, 2010
  • Updated: Wed, February 02, 2011

  • Reported By: SunTrust — Sevierville Tennessee United States of America
SUNTRUST MORTGAGE INC
901 Semmes Avenue, Richmond, VA 23224 Internet United States of America

SUNTRUST MORTGAGE INC Mortgage Companies, Flood Insurance Internet

*Consumer Comment: Where to report this effectively

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Fraud, embezzlement, & theft by SunTrust Mortgage with regards to a Flood Insurance Policy insured through QBE Insurance:

Since October of 2010, I have been receiving letters from Sun Trust that my property was not insured to include the flood insurance required as of the Flood Disaster Protection Act. I have contacted my insurance company and they assured me the policy covered the requirements and I asked for a copy of this policy to send to Sun Trust. I called and the told me to fax this to them and so I did. Two weeks later I received another letter stating the exact same thing, so this time I had my insurance company send them the required policy.

On November 30, Ireceived a letter stating that Sun Trust purchased a policy through QBE Insurancefor $2,250.00 I immediately called Sun Trust Insurance division and spoke to Odette who assured me they did receive a copy of my insurance policy and thatthis QBE Insurance would be cancelled.

On December 17, 2010, I received in the mail a Policy for Flood Insurance purchased through QBE Insurance in the amount of $2,250.00.

On Dec 18, 2010, Sun Trust had taken out of my escrow$2,250.00 for this policy.

On Dec 20,2010, I have spoken to Sun Trust and they said it was a mistake and the money was going to be credited back to my escrow and I would receive a letter in a few days. I requested a copy to be faxed tome and they said they could not do this. I told Sun Trust this wasbasically fraud and or embezzlement, and I never authorized this insurance company to withdraw from my escrow account. Iexplained to the representative that I have documented every phone call and every fax that was sent proving my insurance policy was in place.

I am outraged with this!


This report was posted on Ripoff Report on 12/20/2010 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/SUNTRUST-MORTGAGE-INC/internet/SUNTRUST-MORTGAGE-INC-Mortgage-Companies-Flood-Insurance-Internet-673492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Where to report this effectively

AUTHOR: R. Wilson - (United States of America)

Suntrust is regulated by the Federal Reserve. To report this to the proper authorities file your report at: http://www.federalreserveconsumerhelp.gov/?District=13

Sincerely, Also a victim,

Rebecca Wilson

Atlanta, GA

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