• Report: #570054

Complaint Review: SUPER MEDIA

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  • Submitted: Mon, February 15, 2010
  • Updated: Thu, August 19, 2010

  • Reported By: BILL — menifee California United States of America
SUPER MEDIA
Texas Internet United States of America

SUPER MEDIA IDEA ARC MEDIA . SUPER PAGES .COM STOLE MY MONEY DAILY WITH ZERO RESULTS Internet

*UPDATE Employee: Customer Service

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 THIS COMPANY, SUPERMEDIA.COM. WE STARTED ADVERTISING WITH THEM IN OCT 09. WE HAD A SMALL BUDGET. BUT THIS SMALL BUDGET WORKED..WE GOT SOME WORK A COUPLE JOBS OUT OF THE MARKETING OFF GOOGLE FROM SPONSERED LINKS.
 AS OF NOV . 19 2009 WE HAVE NOT RECIEVED ONE LEAD FROM SUPERMEDIA. YET WE RECIEVE BILLS AND CONSTANT NOTIFICATION, THAT MONEY IS BEING WITHDRAWN OUT OF OUR ACCOUNT FOR MISC. FEES. IN THE LAST 60 DAYS PLUS. OUR COMPANY HAS BEEN CHARGED OVER$ 2,800 DOLLARS FOR FEES AND PAY PER CLICKS.
 AS OF TODAY FEB 15TH. OUR ADVERTISING HAS BROUGHT US ZERO CALLS. IN THE LAST 7 BUSINESS DAYS OVER$ 300.O0 DOLLARS HAS BEEN WITH DRAWN FROM OUR ACCOUNT FOR SUPPOSED FEES AND CLICKS. NOT A SINGLE CALL HAS COME THROUGH OUR LINE. THE ONLY CALL WAS A TELEMARKETER FROM SUPERMEDIA.COM.
 OUR ACCOUNT MANAGER..MENTIONED IN THIS COMPLAINT..HER SUGGESTION IS THAT WE ABSORB THIS AND THAT WE SPEND MORE MONEY . SHE ASKED US TO SPEND AN ADDITIONAL $1,000.00 A MONTH AND THAT SHOULD PRODUCE SOME CALLS FOR US. WE ARE A SMALL BUSINESS WITH ONLY A COUPLE EMPLOYEES. WE ARE NOW GOING TO CANCEL OUR RELATIONSHIP AND CONTINUE USING OUR OTHER ADVERTISERS. SUPERMEDIA IS A TOTAL SCAM . THESE PEOPLE SLEEP WITH SMILES BY RIPPIN OFF SMALL COMPANIES LIKE OURS. THEY SHOULD BE ASHAMED OF THEMSELVES. I WILL STEER ANYONE I KNOW FROM ADVERTISING WITH THIS VERY COMPANY. THEY HAVE CAUSED HEART ACHE FOR NOTHING BUT MY FAMILY AND MY COMPANY.

This report was posted on Ripoff Report on 02/15/2010 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/SUPER-MEDIA/internet/SUPER-MEDIA-IDEA-ARC-MEDIA-SUPER-PAGES-COM-STOLE-MY-MONEY-DAILY-WITH-ZERO-RESULTS-Inter-570054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

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