- Report: #259645
Report - Rebuttal - Arbitrate
Complaint Review: SUPRA TELECOM ,CLEARTEL COMMUNICATIONS
SUPRA TELECOM ,CLEARTEL COMMUNICATIONS2855 S. Congress Avenue Suite B, Delray Beach,, Florida U.S.A.
SUPRA TELECOM , CLEARTEL COMMUNICATIONS THE WORST PHONE COMPANY IN AMERICA Delray Beach, Florida
COMMUNICATION IN DELRAY BEACH, FLORIDA
Don't use Supra Telecom/Cleartel Phone Company
YOU WILL BE SORRY!!!
I have had the worst experience with any phone company in my life. Four letters to Corporate/CEO John Patton went unanswered. THEY DON"T CARE ABOUT CUSTOMER SERVICE-ONLY ABOUT THEIR PROFITS.
I had two phonelines for more that 7 years with Supra Telecom. In April, I changed one phoneline to at&t, because a payment I sent electronically 5 days prior to the due date, through my bank account, took two weeks to post. I was charged a late fee and had notice sent to the credit score companies effecting my credit rating. I NEVER got an apology from Supra Telecom!!!
They admitted disconnecting the wrong phone line by mistake TWICE!!!. It took at least 8 hours, each time, to get it resolved. After the second disconnect, they could not restore my original phone number: (((REDACTED FOR SECURITY PURPOSES))) They didn't even have the courtesy to put a message on, when someone called that number, saying the number was changed to
. I had a seriously ill in-law, that the hospital could not alert us of his worsening condition for a day, because they had the number that was disconnected. This is not fair!!!
When my service was turned back on with the new number: 954, which I didn't want, I was charged $40 to install new service!!
Again hours of holdtime, TALK WITH SERVICE REPS WHO DON'T SPEAK ENGLISH WELL and Supervisors argueing the disconnect was my fault, I finally got the fee dropped.
I now have at&t on both my lines and am very happy. I got $300 in credits/Visa cards for switching services and my monthly phone bill is less with more features.
Please call me at my new number, which matches my other at&t phoneline(((REDACTED FOR SECURITY PURPOSES))) or email me at (((REDACTED FOR SECURITY PURPOSES))) and I will tell you more.
DON'T GET SUCKERED INTO SUPRA TELECOM BY A PROMISE OF LOW FEES.
CUSTOMER SERVICE IS TERRIBLE AND IN THE LONG RUN YOU WILL BE
Now a happy at&t customer, KENT PETERSON
Deerfield Beach, Florida
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 07/09/2007 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/SUPRA-TELECOM-CLEARTEL-COMMUNICATIONS/Delray-Beach-Florida-33445/SUPRA-TELECOM-CLEARTEL-COMMUNICATIONS-THE-WORST-PHONE-COMPANY-IN-AMERICA-Delray-Beach-F-259645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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