- Report: #397217
Report - Rebuttal - Arbitrate
Complaint Review: SUPREME BRANDS
SUPREME BRANDS941 PEARL STREET LA JOLLA, California U.S.A.
SUPREME BRANDS Free Trial Is Not So Free LA JOLLA California
*UPDATE Employee: You Did Not Order a "Free One-Month" Supply or Sample; you signed up for a "Free 15-Day Trial"
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Here is a quote from the instruction sheet that came with the bottles:
"If you are enjoying VitalAcai, then there is no need to take any action - at the end of your 15-day trial you will be charged the low rate of $78.91 for the bottles you received." All of a sudden, my "free" trial is costing me close to $80.00." Further, every thirty days from my original order, an automatic shipment will go out, along with another $78.91 charge.
I ordered my "free" sample on Nov 25 and it was not delivered until Dec 2, so half of my trial period had expired before I even saw the product.
I immediately attempted to call the company to tell them that I was very dissatisfied with its deceptive marketing practice; that, deceptive as its marketing is, I have to wonder if the claims for the product are not even more deceptive; and, as a result, I want to return the product and be sure that I am not charged for my "free" sample.
After waiting on hold for over fifteen minutes, the hold-music stopped and line suddenly went dead. I called again and I as I type this, I am on hold at twenty-two minutes and counting.
I haven't been ripped off yet...at least I haven't yet been billed for a "free" sample that I now have no interest in, but it doesn't look good at this moment.
I find it all the more interesting that there is no web address on the instruction sheet, which would make it less inconvenient--or maybe even possible--to contact the company to cut off future billing.
My next call will be to my credit card company to inform it about the situation and alert it to reject any future billing from this company.
This report was posted on Ripoff Report on 12/02/2008 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/SUPREME-BRANDS/LA-JOLLA-California-92037/SUPREME-BRANDS-Free-Trial-Is-Not-So-Free-LA-JOLLA-California-397217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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