• Report: #435280

Complaint Review: SUPREME BRANDS

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  • Submitted: Wed, March 18, 2009
  • Updated: Mon, June 15, 2009

  • Reported By:Fleming Pennsylvania
SUPREME BRANDS
941 Pearl Street La Jolla, California U.S.A.

SUPREME BRANDS Refused to cancel my order, kept sending and billing my credit card! La Jolla California

*UPDATE Employee: Uncertain As To Why You Could Not Contact Us/Cancel Out

*UPDATE Employee: Terms and Conditions and Order Page/ Contact me directly for CSR issues

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I've called to cancel and got disconnected. They really hung the phone up.I got 3 more packages sent to me, each costing me about $79 each. These charges were placed on my credit card. Just yesterday I called again and got a confirmation number. They said they would also send an email with the confirmation number....no email yet!

I don't want it anymore. I'm calling my credit card company today.

Holly23
Fleming, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/18/2009 07:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/SUPREME-BRANDS/La-Jolla-California-92037/SUPREME-BRANDS-Refused-to-cancel-my-order-kept-sending-and-billing-my-credit-card-La-Jol-435280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Uncertain As To Why You Could Not Contact Us/Cancel Out

AUTHOR: Devin - (U.S.A.)

Dear Holly,

I'm very sorry you've experienced such difficulty in contacting us - we do have a 24/7 customer service hot-line available at (866) 899-9006 (the average call waiting time is under 2 minutes).

I'm not certain how you have been unable to contact us as we do list our contact information on our website, on a confirmation email sent to you when you ordered, and on the bottles of product shipped out.

We do have an advanced customer service system which time-stamps whenever someone calls in to our system (even if they hang up or are hung-up on); if you would contact our customer service department to provide them with your phone number, they would be more than happy to check our records for any calls from your number. If the records show you had called in and been hung-up on prior to your shipments being sent out, we would be happy to refund you.

If you have any further quesitons or need any further assistance please contact us at (866) 899-9006.

Devin
Customer Service Manager
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#2 UPDATE Employee

Terms and Conditions and Order Page/ Contact me directly for CSR issues

AUTHOR: Sean M - (U.S.A.)

Dear Consumer,

When placing an order, all customers are required to CHECK the box that confirms to us that they have read and agreed to the terms and conditions of their trial offer. Prior to completing the sale transaction, no orders can be processed without accepting the terms and conditions which ARE LISTED NEXT TO THE ORDER INFORMATION AND CLEARLY explains the following:

The 15-day trial period starts from the date the order is SHIPPED(not received). This information is stated in the terms and conditions, on the order page, on their sales receipt, on an enclosed insert with every trial package and in a delivery confirmation that is emailed to each customer upon the shipment of their order.

If the customer is not satisfied with the product they are required to contact the Supreme Brands customer service department within the 15-day trial period to cancel their auto-ship program ( Our customer service department is available 24 hours a day, 7 days a week). If the customer is enjoying their product, then they do not have to do anything and at the end of their 15-day trial period they are charged the Value Rewards price (Which is stated on their Terms and Conditions) for the ORIGINAL SHIPMENT. Approximately 30 days from THEIR original purchase date and every 30 days thereafter they are to be sent another 1 month supply of the product, and the credit card on file would be billed the Value Rewards price, plus shipping and handling.

As far as being hung up on, please contact me directly and I will deal with this matter.

I hope this information will help, As far as being hung up on, please contact me directly and I will deal with this matter. I can be reached at 866-899-9006, thank you.

Sean
Customer Service Manager
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