• Report: #447397

Complaint Review: SUPREME BRANDS

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  • Submitted: Wed, April 29, 2009
  • Updated: Tue, June 16, 2009

  • Reported By:Manchester New Hampshire
SUPREME BRANDS
895 South Rockefeller Avenue Suite 105 Ontario, California U.S.A.

SUPREME BRANDS Vital Acai is a rip off..BUYER BEWARE it is not free..Supreme Brands ripped me off alot of money. That free product was charged to my credit card without my permission.They refuse to give you the money back even if unopened and returned with letter to cancel. Ontario California

*UPDATE Employee: The Importance of Reading Terms & Conditions that you Agree to...

*UPDATE Employee: The Importance of Reading Terms & Conditions that you Agree to...

*UPDATE Employee: The Importance of Reading Terms & Conditions that you Agree to...

*UPDATE Employee: The Importance of Reading Terms & Conditions that you Agree to...

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Vital Acai is a rip off..BUYER BEWARE it is not free..Supreme Brands ripped me off alot of money. That free product was charged to my credit card without my permission.They refuse to give you the money back even if unopened and returned with letter to cancel.

I was sucked in by the ABC, NBC, and Rachel Rays logos.The phone numbers on the some of the products are not real. stephenie@telemedium.com; is one email address I did find.

Michele
Manchester, New Hampshire
U.S.A.

This report was posted on Ripoff Report on 04/29/2009 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/SUPREME-BRANDS/Ontario-California-91761/SUPREME-BRANDS-Vital-Acai-is-a-rip-offBUYER-BEWARE-it-is-not-freeSupreme-Brands-ripped-447397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

The Importance of Reading Terms & Conditions that you Agree to...

AUTHOR: Devin - (U.S.A.)

Dear Michele,

I'm very sorry that you have had such a poor experience with our company - however, I do need to clarify some accusations you are making because they are false and defamatory.

We are not scamming or ripping off anyone; we offer "free trials" on many of the various products our company offers. In order to sign-up for a free trial with us, you must agree to the terms and conditions of the program (which are displayed in clear, visible language on the page and are sent to you in a confirmation email shortly after ordering). The terms and conditions displayed are as follows:

---

When you order the Free Trial of Vital Acai you will be charged only $4.95 (non-refundable) for shipping and handling. You will have a full 15 day free trial period from your original ship date to decide if VitalAcai is right for you. VitalAcai includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula. If you are enjoying VitalAcai, then do nothing and at the end of your 15-day trial period you will be charged $39.95 per bottle for the two trial bottles you received for a total of $79.90. Please remember most customers see significant and noticeable results after using VitalAcai consistently for 3 months.

If you find Vital Acai is not right for you, simply contact our Customer Service Department to cancel your membership within 15 days of your product shipment date and you will not be charged any additional fees. To cancel within your 15 day trial period please call 1-866-899-9006, we're available 24 hours a day, 7 days a week.

Approximately 30 days from your original ship date and every 30 days thereafter you will be sent a monthly supply of VitalAcai (which includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula) and your credit card on file will be billed $39.95 per bottle plus $4.95 shipping and handling for a total of $84.85. That way you insure you will conveniently have it shipped directly to your front door every month and never run out.

Please note that no refunds are given on any products that have been already shipped.

You may cancel your membership at any time by simply contacting customer service.
Toll Free Customer Service phone: 1-866-899-9006
Customer Service representatives are available 24 hours a day, 7 days a week.

---

You agreed to these terms and conditions when you placed your order, so even if you did not read them it does not change the fact that we did have authorization to bill your card for $79.90 15 days after your order was shipped if you did not close your account.

Additionally, the terms and conditions do state that "no refunds are given on any products that have already been shipped." This is because we do not re-sell shipped products due to tampering concerns.

The phone number to contact our 24/7 customer support staff is listed on our websites, is sent to you in an email confirmation, and is listed on our products on the bottle (so contacting us should not be very difficult - our hold times are typically under 1 minute).

I'm sorry you had such a poor experience, but please understand that it is a consumer's responsibility to read terms and conditions that are agreed to.

If you have any questions or need assistance please contact our friendly customer support staff at their 24/7 hot-line: (866) 899-9006.

Devin
Customer Service Manager
Respond to this report!
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#2 UPDATE Employee

The Importance of Reading Terms & Conditions that you Agree to...

AUTHOR: Devin - (U.S.A.)

Dear Michele,

I'm very sorry that you have had such a poor experience with our company - however, I do need to clarify some accusations you are making because they are false and defamatory.

We are not scamming or ripping off anyone; we offer "free trials" on many of the various products our company offers. In order to sign-up for a free trial with us, you must agree to the terms and conditions of the program (which are displayed in clear, visible language on the page and are sent to you in a confirmation email shortly after ordering). The terms and conditions displayed are as follows:

---

When you order the Free Trial of Vital Acai you will be charged only $4.95 (non-refundable) for shipping and handling. You will have a full 15 day free trial period from your original ship date to decide if VitalAcai is right for you. VitalAcai includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula. If you are enjoying VitalAcai, then do nothing and at the end of your 15-day trial period you will be charged $39.95 per bottle for the two trial bottles you received for a total of $79.90. Please remember most customers see significant and noticeable results after using VitalAcai consistently for 3 months.

If you find Vital Acai is not right for you, simply contact our Customer Service Department to cancel your membership within 15 days of your product shipment date and you will not be charged any additional fees. To cancel within your 15 day trial period please call 1-866-899-9006, we're available 24 hours a day, 7 days a week.

Approximately 30 days from your original ship date and every 30 days thereafter you will be sent a monthly supply of VitalAcai (which includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula) and your credit card on file will be billed $39.95 per bottle plus $4.95 shipping and handling for a total of $84.85. That way you insure you will conveniently have it shipped directly to your front door every month and never run out.

Please note that no refunds are given on any products that have been already shipped.

You may cancel your membership at any time by simply contacting customer service.
Toll Free Customer Service phone: 1-866-899-9006
Customer Service representatives are available 24 hours a day, 7 days a week.

---

You agreed to these terms and conditions when you placed your order, so even if you did not read them it does not change the fact that we did have authorization to bill your card for $79.90 15 days after your order was shipped if you did not close your account.

Additionally, the terms and conditions do state that "no refunds are given on any products that have already been shipped." This is because we do not re-sell shipped products due to tampering concerns.

The phone number to contact our 24/7 customer support staff is listed on our websites, is sent to you in an email confirmation, and is listed on our products on the bottle (so contacting us should not be very difficult - our hold times are typically under 1 minute).

I'm sorry you had such a poor experience, but please understand that it is a consumer's responsibility to read terms and conditions that are agreed to.

If you have any questions or need assistance please contact our friendly customer support staff at their 24/7 hot-line: (866) 899-9006.

Devin
Customer Service Manager
Respond to this report!
What's this?

#3 UPDATE Employee

The Importance of Reading Terms & Conditions that you Agree to...

AUTHOR: Devin - (U.S.A.)

Dear Michele,

I'm very sorry that you have had such a poor experience with our company - however, I do need to clarify some accusations you are making because they are false and defamatory.

We are not scamming or ripping off anyone; we offer "free trials" on many of the various products our company offers. In order to sign-up for a free trial with us, you must agree to the terms and conditions of the program (which are displayed in clear, visible language on the page and are sent to you in a confirmation email shortly after ordering). The terms and conditions displayed are as follows:

---

When you order the Free Trial of Vital Acai you will be charged only $4.95 (non-refundable) for shipping and handling. You will have a full 15 day free trial period from your original ship date to decide if VitalAcai is right for you. VitalAcai includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula. If you are enjoying VitalAcai, then do nothing and at the end of your 15-day trial period you will be charged $39.95 per bottle for the two trial bottles you received for a total of $79.90. Please remember most customers see significant and noticeable results after using VitalAcai consistently for 3 months.

If you find Vital Acai is not right for you, simply contact our Customer Service Department to cancel your membership within 15 days of your product shipment date and you will not be charged any additional fees. To cancel within your 15 day trial period please call 1-866-899-9006, we're available 24 hours a day, 7 days a week.

Approximately 30 days from your original ship date and every 30 days thereafter you will be sent a monthly supply of VitalAcai (which includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula) and your credit card on file will be billed $39.95 per bottle plus $4.95 shipping and handling for a total of $84.85. That way you insure you will conveniently have it shipped directly to your front door every month and never run out.

Please note that no refunds are given on any products that have been already shipped.

You may cancel your membership at any time by simply contacting customer service.
Toll Free Customer Service phone: 1-866-899-9006
Customer Service representatives are available 24 hours a day, 7 days a week.

---

You agreed to these terms and conditions when you placed your order, so even if you did not read them it does not change the fact that we did have authorization to bill your card for $79.90 15 days after your order was shipped if you did not close your account.

Additionally, the terms and conditions do state that "no refunds are given on any products that have already been shipped." This is because we do not re-sell shipped products due to tampering concerns.

The phone number to contact our 24/7 customer support staff is listed on our websites, is sent to you in an email confirmation, and is listed on our products on the bottle (so contacting us should not be very difficult - our hold times are typically under 1 minute).

I'm sorry you had such a poor experience, but please understand that it is a consumer's responsibility to read terms and conditions that are agreed to.

If you have any questions or need assistance please contact our friendly customer support staff at their 24/7 hot-line: (866) 899-9006.

Devin
Customer Service Manager
Respond to this report!
What's this?

#4 UPDATE Employee

The Importance of Reading Terms & Conditions that you Agree to...

AUTHOR: Devin - (U.S.A.)

Dear Michele,

I'm very sorry that you have had such a poor experience with our company - however, I do need to clarify some accusations you are making because they are false and defamatory.

We are not scamming or ripping off anyone; we offer "free trials" on many of the various products our company offers. In order to sign-up for a free trial with us, you must agree to the terms and conditions of the program (which are displayed in clear, visible language on the page and are sent to you in a confirmation email shortly after ordering). The terms and conditions displayed are as follows:

---

When you order the Free Trial of Vital Acai you will be charged only $4.95 (non-refundable) for shipping and handling. You will have a full 15 day free trial period from your original ship date to decide if VitalAcai is right for you. VitalAcai includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula. If you are enjoying VitalAcai, then do nothing and at the end of your 15-day trial period you will be charged $39.95 per bottle for the two trial bottles you received for a total of $79.90. Please remember most customers see significant and noticeable results after using VitalAcai consistently for 3 months.

If you find Vital Acai is not right for you, simply contact our Customer Service Department to cancel your membership within 15 days of your product shipment date and you will not be charged any additional fees. To cancel within your 15 day trial period please call 1-866-899-9006, we're available 24 hours a day, 7 days a week.

Approximately 30 days from your original ship date and every 30 days thereafter you will be sent a monthly supply of VitalAcai (which includes one bottle of VitalAcai Pure Concentrate and one bottle of VitalAcai Cleanse Formula) and your credit card on file will be billed $39.95 per bottle plus $4.95 shipping and handling for a total of $84.85. That way you insure you will conveniently have it shipped directly to your front door every month and never run out.

Please note that no refunds are given on any products that have been already shipped.

You may cancel your membership at any time by simply contacting customer service.
Toll Free Customer Service phone: 1-866-899-9006
Customer Service representatives are available 24 hours a day, 7 days a week.

---

You agreed to these terms and conditions when you placed your order, so even if you did not read them it does not change the fact that we did have authorization to bill your card for $79.90 15 days after your order was shipped if you did not close your account.

Additionally, the terms and conditions do state that "no refunds are given on any products that have already been shipped." This is because we do not re-sell shipped products due to tampering concerns.

The phone number to contact our 24/7 customer support staff is listed on our websites, is sent to you in an email confirmation, and is listed on our products on the bottle (so contacting us should not be very difficult - our hold times are typically under 1 minute).

I'm sorry you had such a poor experience, but please understand that it is a consumer's responsibility to read terms and conditions that are agreed to.

If you have any questions or need assistance please contact our friendly customer support staff at their 24/7 hot-line: (866) 899-9006.

Devin
Customer Service Manager
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