- Report: #454755
Report - Rebuttal - Arbitrate
Complaint Review: SWM Laboratory - RESVERATROL ULTRA
SWM Laboratory - RESVERATROL ULTRAHollywood, Florida 33020 Internet U.S.A.
RESVERATROL ULTRA SWM Laboratory - 15 day trial scam Internet
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April 6th I ordered the product and received confirmation that it would arrive on the 13th. The product actually arrived on the 15th.
Several days later another bottle arrived, I held onto it thinking it was part of the 15 day trial as I never received a separate order confirmation.
April 26th - 11 days after receipt of the first bottle - I cancelled the order as I did not experience any of the acclaimed results endorsed. Leary about the second bottle received, I called the customer service line to see if I needed to return the unused portion in bottle one and told her that I had a second bottle that was unopened. I was informed no I did not have to return either. WOW - what a great trial I thought.
Until I received my May statement with two charges for $87.13. When I called customer service, the operator (I guess in India) was very unhelpful and passed me to the Manager Sheena Broussard who informed me that the product shipped on the 7th making my cancellation date April 21st - She would not tell me which donkey she put the package on that took 8 days to travel from Florida to Georgia, nor would she remove either of the two charges (April 26th was not soon enough to cancel the second bottle-which never had a order confirmation to begin with-and it had only been in my possession for 9 days). I am disputing both charges with my credit card company
This report was posted on Ripoff Report on 05/23/2009 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/SWM-Laboratory-RESVERATROL-ULTRA/internet/RESVERATROL-ULTRA-SWM-Laboratory-15-day-trial-scam-Internet-454755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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