- Report: #1042177
Report - Rebuttal - Arbitrate
Complaint Review: SYSTWEAK
SYSTWEAKInternet United States of America
SYSTWEAK Cleverbridge AG Failed to activate product key. Refused to refund money. Cleverbridge AG apparent scapegoat. Internet
*REBUTTAL Owner of company: Kindly contact us at http://support.systweak.com for assistance and refund
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I purchased the product for $14.95 and received Free PhotoStudio as a bonus. Everything seemed to work okay until today, 4/10/2013. As soon as I logged onto my computer, it was scanned by SYSTWEAK and posted the exact same results as yesterday, 4/9/2013. After attempting to re-enter my product key, it was refused as incorrect.
I contacted SYSTWEAK customer support twice by email with no reply. I then called their support number 1-800-871-7918 and was connected immediately to a male support specialist(?) by the name of Robert Hill (East Indian). After explaining to him the problem, he directed me to allow my computer to give their computer access to supposedly accommodate the fix. As soon as I attempted to give access, NORTON INTERNET SECURITY 2013 rejected access as a hostile attack. I then informed "Robert Hill" that I was going to uninstall and that I wanted my money refunded.
I had absolutely no luck speaking to "Robert Hill" about acquiring a refund. I subsequently learned that the financial activities were handled by a German company, Cleverbridge AG, Munich. No response from them at this time.
BUYER BEWARE! Read the Red Flags and take appropriate protective measures.
This report was posted on Ripoff Report on 04/10/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/SYSTWEAK/internet/SYSTWEAK-Cleverbridge-AG-Failed-to-activate-product-key-Refused-to-refund-money-Clever-1042177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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