• Report: #1019129

Complaint Review: SYSTWEAK

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  • Submitted: Sat, February 23, 2013
  • Updated: Sat, February 23, 2013

  • Reported By: Deceived — United States of America
SYSTWEAK
572 & 573, G-1, Tower B-1 Evolve, Internet United States of America

SYSTWEAK Systweak Software Buyers Beware Don't Be Fooled!!! Don't Buy Computer Software From a Company that May Have Planted the MALWARE Adware on Your Computer. Village Kalwara, Taluka Sanganer,Jaipur, Internet

*REBUTTAL Owner of company: Programs have NO Malware/spyware/virus Free. Kindly submit your issue at http://support.systweak.com for assistance.

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I totally distrust and refuse to continue to do business with Systweak and want a 100% refund credit applied back to the card I used to make my purchases.  I would not recommend this company or the  use of its software products to anyone.  It began when I powered-up my very stable home computer.  I immediately did a Google search for an item I needed.  At the bottom of the search results was a third party Amazon link which took me to the New and Used tab for the product being sold by the company Nash Bar.  It was then I suspect that I received the TR/small.XE Trojan.  I am not certain of the relationship between Avira Free Anti-Virus and Systweak but for some reason while I was installing the FREE Avira download multiple Systweek diagnostic applications began launching.  Confused about the two differenet companies downloads, and deceived by the Microsoft Gold Partner Certification and McAfee logos on the Systweak downloads,  I reluctantly purchased the Systweak Advanced System Protector for $29.99 reference 42133229.  When that program failed to restore my computer to functionality I reluctantly purchased the RegClean Pro for $29.99 reference 42134722 at the recommendation of the completion of Advance System Protector Fix-It.  After the RegClean Pro failed to restore my computer to functionality I again reluctantly purchased the Disk Speedup for $39.99 reference 42140137 at the recommendation of the completion of RegClean Pro Fix-It.  After the Disk Speedup failed to restore my computer to functionality I finally refused to purchase another recommended product -  the Advance System Optimizer download at the recommendation of the completion of the Disk Speedup Fix-It.  With each installation of a systweak product can another software product recommendation and with each new download my computer system became more and more unstable.  Mysteriously during the Systweak downloads my PC was being bombarded with the TR/Crypt.XPack.gen warning being detected by Avira.  It was then I called the Systweak technical support at 800-654-9645 to inquire about the advertised refund on the 30-day trial.  I was greeted by a technical support representative in India who appeared less technical than me, who repeatedly laughed in my face, who insisted he needed to perform a remote login on my computer to look around, and he avoided the subject of granting me a refund.  Reflecting on the course of events I now wonder if the company Systweak is the party responsible for planting the TR/small.XE Trojan on my computer.  My observation was RegClean Pro was nothing more than the RegEdit.exe utility offered for free by Microsoft in the OS.  The Disk Speedup was nothing more than the free Microsoft Scandisk and Defrag utilities found in the "Tools" tab of the hard disk "Properties".  I totally distrust and refuse to continue to do business with Systweak and want a 100% refund credit applied back to the card I used to make my purchases. 

This report was posted on Ripoff Report on 02/23/2013 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/SYSTWEAK/internet/SYSTWEAK-Systweak-Software-Buyers-Beware-Dont-Be-Fooled-Dont-Buy-Computer-Software-F-1019129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Programs have NO Malware/spyware/virus Free. Kindly submit your issue at http://support.systweak.com for assistance.

AUTHOR: Systweak Support Team - ()

Dear Sir/Mam

My apologies for the inconvenience caused to you.

I want to assure you that our products are used by over a million customers successfully to optimize their PCs.

Also, we are Microsoft Gold Certified Partners and all our programs are completely malware/spyware/virus free. You can upload them on sites like virustotal.com and test them yourself.

We take customer satisfaction very seriously and would like to address your issues immediately.

I request you to send us at email at support@systweak.com with your concerns, we will get back to you asap.

Regards

Systweak Software

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