RE: Rental Car Rip-off - Sabans Rent a Car, LLC. - DBA Phoenix Car Rentals
I called Phoenix Car Rental (Sabans Rent a Car, LLC.) on 04/01/2013 and inquired about renting a car for the $129.00 per week special I saw on the Internet. The lady whom answered the phone told me that was the correct price and all that would be added was sales tax (no airport taxes or any other specialty taxes).
She stated to me that as long as I did not damage the car, go over 1,000 miles in the week, and returned it clean with the same amount of gas in it, and returned it on time, that those would be the only charges.
She did tell me that at that special price, it would be a compact car. I told her that didnt matter to me as long as it was clean, safe, and mechanically sound. She told me all of their cars were. I asked where her office was and she told me it was all the way in Chandler (quite a distance from my home in Peoria) but that the had an office in Phoenix that I could get to by bus. I told her I would come that afternoon (Monday 04/01/2013).
I got to their office at 3625 W. Indian School Road, Phoenix, AZ 85019 at approximately 2:15 P.M. The man at the counter partially filled out a contract and I noticed he put 19.55% as a tax rate. When I questioned him on this he told me that the City of Phoenix put a special, additional tax on car rentals. I told him okay, I guess I could live with $129.00 plus the special Phoenix rental car sales tax.
He also wrote an amount of $10.95 on the contract and told me that it was a cleaning fee if the car was not brought back clean (he even wrote if not on the contract next to the $10.95).
The first car they gave me, the horn didnt work, the brake lights did not worked, and it was leaking fluid badly. I called them and they told me to drive down and get another car. The second car they gave me was not safe either as the horn was inoperative and the lights did not work correctly. I hardly drove the car at night so I didnt return this one.
When I returned the car today, he filled out the rest of the contract and told me that the $10.95 was charged for everyday I had the car for insurance (I have my own insurance!). Also, when I questioned him about the tax rate, he told me it was stadium taxes, special rental car taxes, and a tax he could not explain.
He ended up charging me a total of $252.42! When I told him that was not what we agreed upon, he told me thats just the way it was and he would only be refunding $47.58 to my card.
When I got home, I did some research and found that the sales tax rate is as follows: 6.6% Arizona State Sales Tax, .7% Maricopa County Road use Tax, and 4% City of Phoenix tax on daily car rentals (this was a weekly rental) so at most, I should have been charged only 11.3% tax, not 19.55% tax for part of which he couldnt even explain.
He also lied to me when he told me the $10.95 was a cleaning fee if the car was not returned clean (he even wrote if not on the contract).
I returned both cars clean, with almost twice the amount of fuel in them that what I left with, and used less than 300 of the allowed 1,000 miles!
This company not only misled me with hidden charges, the just plain lied to me!
At most I should have been charged $129.00 plus $14.58 (11.3% sales tax) for a total of $143.58.
I have and am attaching copies of the contract he filled out when I picked the car up, the one he added to when I dropped the car off, as well as the advertisement off their web page showing the specials at $129 per week with no airport taxes.
I believe this company not only owes me $156.42 but I should also be compensated for having to bring one car back and for being forced to drive not only an unsafe car, but, an illegal car as well.
Since the lights did not work properly in the car and I could only drive it half of the time I was supposed to, then I feel I should only have to pay half of the $129.00!