• Report: #1018586

Complaint Review: Safe Home Security

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  • Submitted: Fri, February 22, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Linda — San Bernardino California United States of America
Safe Home Security
8278 Innovation Way Chicago, Illinois United States of America

Safe Home Security Alarm Services Charged monthly fees after home sold, refused to cancel service upon date of sale until 5 months more were paid. Chicago, Illinois

*UPDATE Employee: Safe Home Security Response

*Consumer Comment: Be Careful!!!

*UPDATE Employee: Please contact Safe Home Security.

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We lost our home (Sept 2012,) I called the phone number provided on my checking account for Alarm Service drawing the auto payment to cancel the service and they could not find me in their system. I was switched to their CA office and they could not find me either. I contacted my bank who reversed the charges.

The next month Safe Home Security/aka Alarm Service put the charges back on. I contacted the bank again and had the charges reversed and blocked this vendor from future debits. 

I received a bill in the mail (now Feb 2013) with a balance due of $333.00 for charges after the house was sold. These charges are for Oct, Nov, Dec, Jan, Feb, after the house was sold and they stated that they would continue to post additional monthly charges until the amount was paid in full and the account cancelled and would initiate a collection action if necessary.




This report was posted on Ripoff Report on 02/22/2013 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Safe-Home-Security/Chicago-Illinois-60682/Safe-Home-Security-Alarm-Services-Charged-monthly-fees-after-home-sold-refused-to-cancel-1018586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Safe Home Security Response

AUTHOR: Safe Home Security Response - (United States of America)

We appreciate your complaint, but it lacks some important details. I should first note that our standard sales offer includes certain equipment and its installation at no charge, nor do we charge for activation. Yet, we prepay certain expenses approximating the dollar value of your contract just after you become a customer. We recoup our initial expenses when customers make their regularly scheduled payments over the course of their monitoring agreement.

When customers sell or lose their homes before fulfilling their payment schedule, we suffer a financial loss. However, our agreements typically include a buyout arrangement to relieve customers of their full financial responsibility in the event they sell or lose their homes before completion of their contract. Perhaps that's why we continued billing you. Contact us at 800-833-3211 and ask for a manager. They will investigate your matter.
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#2 Consumer Comment

Be Careful!!!

AUTHOR: JuneBug - (United States of America)

You mentioned that you transferred to a California Office of Safe Home Security? You need to be careful, because they do not have a California Branch that I know of. I believe they operate under different business names and have California address's (like Shield Protection, Safe Guard America, etc.), but they're still Safe Home Security. Either that or they buy up contracts from third-party alarm companies.

Now that you're in deep do-do with them, I would be careful with what information you provide them. If you come in contact with them, make sure to document everything they say, who you're talking with, etc. Anything they promise, make sure they send you an official letter before accepting anything. They will try to convince you that you'll get free service or that they will cancel your service, but they will still charge you. I would suggest getting consultation from a lawyer for possible action in the future. File complaints with the Attorney General of California, the Attorney General of Connecticut, and Attorney General of Massachusetts. The complaints won't really do much for you, but when they get hit with a Class Action Lawsuit, at least you'll be part of it and get compensated.

Good Luck and Best Wishes. The company you're dealing with his horrible. One of the most horrendous and predatory businesses out there that prey on people.
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#3 UPDATE Employee

Please contact Safe Home Security.

AUTHOR: Safe Home Security Response - (United States of America)

Please contact Safe Home Security at your earliest convenience and ask to speak with a Manager. You may call 800-833-3211. Your circumstances will be reviewed and the matter resolved in accordance with the terms of your monitoring agreement.
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