- Report: #472652
Report - Rebuttal - Arbitrate
Complaint Review: Safe Home Security
Safe Home Security55 Sebethe Dr Cromwell, Connecticut U.S.A.
Safe Home Security Never Ending Ripoff....even when your house gets broken into.... Cromwell Connecticut
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I started calling in February when my husband was laid off to see if they could do ANYTHING for us since our contract was supposed to end in June.
I spoke to Juliette at extension 1177 and she told me that unfortunately they couldn't do anything but that our contract was up in July of 2009 and I could call back then and cancel.
So... I called... and spoke to someone at the beginning of July. She said the request had to be in writing but that we were still going to be responsible until it was canceled...but that we could fax it in... so stupid me, I took her for her word and faxed in my cancellation request.
Now, I find out... from Jessica Shein and Deanne that because I didn't fax or mail in my request 60 days before it was automatically renewed and there was nothing she could do about it...
to top it off....WE DON'T EVEN LIVE THERE ANYMORE!!! We moved to another city and couldn't sell our house so we're renting it. It doesn't work for our tenants and even though the house was in a safe neighborhood, the tenant had someone come after her and break into the house through a window 4th of July weekend... did the alarm go off? NOT A CHANCE.
Raleigh, North Carolina
This report was posted on Ripoff Report on 07/23/2009 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safe-Home-Security/Cromwell-Connecticut-06416/Safe-Home-Security-Never-Ending-Ripoffeven-when-your-house-gets-broken-into-Cromwe-472652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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