In October of 2008 I reported to Safe Home Securiy that my alarm system was malfuncting. They check it from their end and said that I needed to have a service man come to check out the system.
They claimed that they only serviced my area on Tuesdays and I explained to them that I this was a weekend house and could only be there from Friday to Monday. They refused and insisted that they would only service my come to repair my alarm on Tuesdays. I therefore said, that I wanted to cancel my service with them and was informed by their customer service dept. that I could not cancel until December when my contract was up.
In December I sent in a letter of cancellation stating that I was cancelling due to their lack of service and sent it in along with my check for final payment.
In January I received another bill and called their customer service dept, explained my dilema and also informed them that I had just sold the house. They said it was no problem, just send them a copy of my closing statement and everything would be settled.
However, I then received several phone calls from their customer service representative and once again repeated my situation.
Then I received a notice from one of my credit cards reducing the amount of my credit line due to an Experian Report stating that I had unpaid outstanding bills.
I was quite shocked because I always pay my bills on time. I checked my report only to discover that Safe Home Security reported me as being 60 days late in payment.
I sent an angry certified letter to Safe Home Security stating my shock at what they had done and the name of the person that now owned my house stating that my closing papers were none of their business.
I then received a phone call stating that I still had to pay for services through March of 2009 because they state that they did not receive my letter of cancellation, that there was an automatic renewal policy and if I did not pay until March and send them a copy of my closing papers statin the name and phone number of the new owner I would be responsible for another 36 months of payments.
After arguing on the phone with a supervisor, I asked her to send me a copy of a contract that states that I am obligated to pay them for services that I did not receive.
To my amazement that is exactly what they sent me. A contract that stated that they have the right to automatically renew your contract unless you give them 60 day notice, which their customer service dept. conveniently did not mention, and that you can only cancel if you sell the house, but you are obligated to give them information of the new owner. There is nothing in the contract that states what the customer is to receive, However I would think that a security system is suppose to provide you with security. Something that they refused to provide.
In my opinion this is just another example of unethical fraudulant practices and the more I investigate this co. the evident it becomes. Something they do bother to explain to you when you are signing this one sided contract.
I have never heard of a co. that refuses to service you, that does not try to accomodate you and them charges you for it. Especilly not an alarm co. that is suppose to be there to protect you and provide with security for your home.
Staten Island, New York