I have also had difficulty getting rid of this company. They have continued sending me bills months after I sent a letter terminating the maintenance service agreement prior to automatic renewal, and despite three different phone calls to rectify it. At one point they said they said they were refusing to allow me to terminate the agreement, notwithstanding the terms of the agreement, until I paid a disputed repair service charge. That service charge, and others which preceded it, were the reasons for my decision to terminate this company's maintenance service. The service operation seemed to be almost completely unmanaged. The same service visits were repeated; the technicians on follow up visits didn't seem to have any field notes from prior visits as they didn't appear to know what needed to be done; and the billing department always generated an invoice (at high rates) regardless of whether anything was accomplished and even when the service had to be provided without charge under the terms of my maintenance agreement. A number of calls were required to straighten out the billing.
This is the worst home services company that I have ever dealt with. As I had a long term favorable agreement with the predecessor company that this outfit acquired, I was extremely reluctant to terminate the service. I leased the equipment for $15 per month and paid $15 per month for monitoring services -- a very good deal. But Safe Security so completely and totally angered me that I hired another company, The Alarm Company, to install a new system and provide the monitoring service at a higher rate. I am much happier now. Safe Security was awful to deal with.