- Report: #1063911
Report - Rebuttal - Arbitrate
Complaint Review: Safe Streets USA
Safe Streets USA5305 Raynor Road, Suite 100 Garner, North Carolina USA
Safe Streets USA AKA Authorized ADT Dealer Get a Dog Instead - Safe Streets USA is for the Birds Garner North Carolina
*Author of original report: Solution to ADT, Authorized Dealer Problems
*Author of original report: Yawn!
*UPDATE Employee: ADT Corporate Customer Relations
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A common component of life here in the good ol' US of A is simply to feel safe. That's why many Americans seek out home security services, like State Streets USA. Had I only known its was the security company I should have had my eye on, I wouldn't be writing this report today.
They lied to me! And now we owe them money.
When my wife and I bought our home, we already had a security system in place. We simply didn't have services. Our biggest concern was, of course, the contract. When courting ADT through one of their many local vendors, Safe Streets USA, we learned that ADT only provided vendors with three-year contracts. We were worried about early cancelation.
The rep told us that because they're not "technically" ADT, they (Safe Streets USA) are free to "work something out" with us in the event we should need to terminate. Because three-year contracts are all ADT will give them, it's common for them to have to work with people when such circumstances arise.
There's no help. And no matter how nice and seemingly trustworthy their roaming salepeople apear, they don't care.
We owe the remainder of the contract, and there's no real way out. The only other option is to carry over our contract to our next address, which is not an option being that we'll be living in an apartment, and for some time. Of course, they promise that they'll let you out of your contract if you'll only get the new owners into another three-year contract, but according to another complaint on this exact website about this exact service (ADT, that is), that's not what happens.
We recently filed with the BBB (Better Business Bureau), but because we signed a contract, our hands are fairely tied. Even though the company lied to get us into our bindings.
All I'm saying is that if you might be one of roughly one hundred million Americans who don't actually live your life in three year blocks, don't go with ADT. Or if you must, don't do it through Safe Streets USA. Though one is in no way better than the other, they both play that I'm hiding behind you, you hide behind me. We both win.
The client loses.
This report was posted on Ripoff Report on 07/02/2013 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safe-Streets-USA/Garner-North-Carolina-27529/Safe-Streets-USA-AKA-Authorized-ADT-Dealer-Get-a-Dog-Instead-Safe-Streets-USA-is-for-th-1063911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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