On May 5, 2011, I purchased seven combo vending machines from Elite Vending, Jim Bishop. I was told the machines would be delivered to me within three weeks. However, after reading the written contract, Elite Vending had up to 60 "working" calendar days to deliver the products. Mr. Bishop further recommended the services of SafeAid/American Locators Services, Jim Whittaker, to assist in finding locations for my machines. In my excitement and anticipation of the machines arriving soon, I paid Mr. Whittaker on May 10, 2011, in full for his location services. After weekly telephone calls to Mr. Bishop, five vending machines arrived in August, 2011. Mr. Whittaker was contacted and he was advised I had received five machines that needed locations. Mr Whittaker indicated he would "get right on it". The other two vending machines arrived in September, 2011. Numerous telephone calls were made; however, Mr. Whittaker was not answering and my only recourse was leaving messages requesting updates on his progress. When Mr. Whittaker finally made contact with me it was in October, 2011 and he "yelled at me" and complained about lack of contact with his west coast locator, Dan Sheets. Mr. Whittaker was truly unprofessional and laid blame on everyone but himself for the poor service I had received. I called Mr. Whittaker on a friend's phone, a telephone number unfamiliar to Mr. Whittaker and Mr. Whitaker answered the call on the first ring. I advised Mr. Whitaker that I wanted a refund, as he had not fulfilled his obligation, per the contract. Mr. Whitaker advised me to put my request in writing and abruptly hung up the telephone. I have since mailed, via registered mail, fax and regular mail, my refund request and too date have not had any response. Through personal contacts and networking, in January, 2012, I finally found locations for five of my seven vending machines.