• Report: #1048920

Complaint Review: Safecart

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  • Submitted: Mon, May 06, 2013
  • Updated: Mon, July 07, 2014

  • Reported By: Irene — Vancouver Washington

Safecart FRAUD!! This company supports fradulent businesses! SpeedMax PC and Advanced Tech Support are complete complete SCAM! OVERCHARGED CREDIT CARD! Internet

*UPDATE Employee: SafeCart Order

*Consumer Comment: numero inesistente   number does not exist

*UPDATE Employee: Advanced Tech Support

*UPDATE Employee: SafeCart Charge

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I just spent 3 hours between numerous calls back and forth between SpeedMax PC, and Advanced Tech Support. I decided to research a bit more into both of these companies which brought me to this website here, and I can now completely understand where all the complaints are coming from. I have been billed and it appears I will continue to be billed through SafeCart for charges  I did not make. I first called Advanted Tech Support  as I thought that was the company I was dealing with, when i asked about suspicous charges on my credit card, ( all billed from Safecart) they pretended to now know what I was talking about and initally denied the fact that the two companies are related and refer clients to each other I searched forever for the customer service number for SpeedMax PC as they have charged me through safecart and Advanced Tech Support for some renewal product that I did not authorize. The staff at Advanced Tech pretended to not have the customer service number for SpeedMax PC, which is a bit unbelieveable as they are affiliated and as they even told me themselves they refer clients to each other! After numerours phone call I finally managed to get the 888-290 7758 number from them for SpeedMax PC. When I called that number they refused to speak about anythign billing related and referred me to SafeCart, they couldn't even tell me what the apparent renewal subscription I will be charged is for. I then asked about removing the product unwanted unauthorized product from my computer, and again no help at all, only claims that it will "improve" my computer, I have seen no such evidence and is even slowing down the speed. Thankfully I happened to notice this fine print when I decided to review the receipt...no phone number on the the invoice of course!

This initially started with a call to Advanced Tech Support about a computer repair, they then also charged me for a tune up and another unwanted product on my computer! Not only that but they blocked access to my computers for a full 24 hours and took complete control over it, then added things I did not purchase and billed me for them. I am so thankful to my friend, that I happened to mention this to, and he took a look at my computer and told me about how completly scammed I got, the systems they installed do completly nothing, and not only that they will keep billing me for no service!! When I spoke to tech support they had no answrers to give me for ther "services" they provided...yea cause they did nothing! The only thing they can tell me to do is  Safe Cart is responsible for the fradulent billing and they did nothing wrong on their end. Why is safecart billing me for a product they don't even offer or know anything about? No one there knows about the products and the companies take no responsiblities they are however in charge of the billing for false items! 

Ahhhh this explains sooo much! The call from my credit card company about fradulent charges and the constant spamming i am apparently now sending out through my email account and who knows how i'll be able to stop that with all the access they had to my computer. I am going to keep contacting all three companies and my credit card company until this is sorted. 


This report was posted on Ripoff Report on 05/06/2013 08:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safecart/internet/Safecart-FRAUD-This-company-supports-fradulent-businesses-SpeedMax-PC-and-Advanced-Tec-1048920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SafeCart Order

AUTHOR: CustomerSupport - ()

Hello Irene,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.
Warm regards,

Kristy
SafeCart Customer Service
www.SafeCart.com

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#2 Consumer Comment

numero inesistente   number does not exist

AUTHOR: Laura - ()

Buongiorno,

sono un'azienda italiana che in data 18/05/2014 ha acquistato il programma SpyHunter (ID ricevuta ENSG-E1805140829ZDT)e ho provAto a contattare il vs. numero verde: 1-855-432-0727 che risulta inesistente!!!

Come faccio ad avere la mia fattura?

Grazie.

Delee di Fanara Laura

 

good Morning,

are an Italian company that on 05.18.2014 he purchased the program SpyHunter (ID received ENSG-E1805140829ZDT) and I tried to contact your sales representative. Toll Free: 1-855-432-0727 which is non-existent!

How do I get my invoice?

Thank you.

Delee of Laura Fanara

 

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#3 UPDATE Employee

Advanced Tech Support

AUTHOR: Advanced Tech Support - ()

Hello

I am very sorry to hear of the recent complications that you have experienced.  Advanced Tech Support is dedicated to making our customers happy.  We would like to hear from you directly so we can correct any and all issues you are experiencing. 

If your experencing any issues in regards with Advanced Tech Support please reach out to us via one of our official support channels.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week.  If you like you can call us directly at 1-800-978-4501 24 x 7

We truly appreciate your business and look forward to hearing back from you.

 

Warmest regards,

John Hunter

Advanced Tech Support

atsrelations@advancedtechsupport.com

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#4 UPDATE Employee

SafeCart Charge

AUTHOR: CustomerSupport - ()

Hello,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.

 

Warm regards,

 

Kristy

SafeCart Customer Service

www.SafeCart.com

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