- Report: #773534
Report - Rebuttal - Arbitrate
Complaint Review: Safeco Security Tampa
Safeco Security Tampa7617 Southern Brook, BND #30 Tampa, Florida United States of America
Safeco Security Tampa Poor Service & Product, Doesn't Honor Guarantee - Tampa, Florida
*Author of original report: How To Get Away From Safeco Security
*General Comment: Contact with Tony in Tampa
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I told them I just want to cancel my account and get out of the contract. On their website, which you can find at this url: http://www.safeco-security.com/safeco-about.asp, they clearly state the following:
"ADT Money-Back Service Guarantee: Refunds the system installation prices and pays all monitoring fees if the homeowner isn't satisfied within six months of installation. [continued below]....
I am still in my 6 months and have tried to cancel twice. Both times, they tell me I cannot cancel and that the website is incorrect. They say that you can only cancel if they cannot fix the problem! Otherwise, you can pay 75% of the remaining contract and get out that way.
I just want to warn everyone to stay clear of this company as they are dishonest, have very poor service, very unprofessional installation techs and will all-around screw you over. Oh by the way, when I got a new phone number, I called to update it and that is when I found out that my ADT system has been tied to my old address for the past 4 months and ADT corporate told me that the authorized dealer had messed everything up and I need to contact them. Upon contacting them, they said I need to contact ADT direct. I had to call ADT back, get a supervisor and get on a 3-way call with Safeco so that ADT could tell them that they DO own my contract and have to handle my issues.
In short, stay away from them. I'd be happy to share more details with anyone wondering or experiencing the same problems.
This report was posted on Ripoff Report on 09/06/2011 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safeco-Security-Tampa/Tampa-Florida-33635/Safeco-Security-Tampa-Poor-Service-Product-Doesnt-Honor-Guarantee-Tampa-Florida-773534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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