Someone came to my door and sold me an ADT Monitored Security System. The sales guy said, "You'll be a model home, so we'll install the equipment for free". Sounded great, so we signed up and locked ourselves into a 3 year contract, the biggest mistake ever made. Ever since the beginning, we have had problem after problem. Our problems include the system not working at all, incorrect phone numbers on the account, when we bought a new home, they didn't update our address, billing issues, incorrect passwords, etc.
I told them I just want to cancel my account and get out of the contract. On their website, which you can find at this url: http://www.safeco-security.com/safeco-about.asp, they clearly state the following:
"ADT Money-Back Service Guarantee: Refunds the system installation prices and pays all monitoring fees if the homeowner isn't satisfied within six months of installation. [continued below]....
..... - Hassle-Free."
I am still in my 6 months and have tried to cancel twice. Both times, they tell me I cannot cancel and that the website is incorrect. They say that you can only cancel if they cannot fix the problem! Otherwise, you can pay 75% of the remaining contract and get out that way.
I just want to warn everyone to stay clear of this company as they are dishonest, have very poor service, very unprofessional installation techs and will all-around screw you over. Oh by the way, when I got a new phone number, I called to update it and that is when I found out that my ADT system has been tied to my old address for the past 4 months and ADT corporate told me that the authorized dealer had messed everything up and I need to contact them. Upon contacting them, they said I need to contact ADT direct. I had to call ADT back, get a supervisor and get on a 3-way call with Safeco so that ADT could tell them that they DO own my contract and have to handle my issues.
In short, stay away from them. I'd be happy to share more details with anyone wondering or experiencing the same problems.