- Report: #1120766
Report - Rebuttal - Arbitrate
Complaint Review: Safeguard America/Tom Colangelo and Ryan Finn
Safeguard America/Tom Colangelo and Ryan Finn12600 West Colfax Ave SteA130 Lakewood, Colorado USA
Safeguard America/Tom Colangelo and Ryan Finn Was NEVER an authorized dealer and took my $1600! Lakewood Colorado
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Tom and Ryan's company was never authorized through ADT. They installed a system into my parents home.
Ryan told my father that if he paid three years in advance that ADT would cut him a deal on his monthly rate. So my father paid for installation and $1600 for future months. Starting in the Spring of 2013, thei system started having issues and they called ADT customer service. They told my parents that they had no record of payments.
After going back and forth with AT for months, they finally found out that Ryan and Tom's company was not an authorized installer. So they were installing and then pocketing the peoples money. My parents are having to have everything redone and paying for it all over again.
When I contacted Tom, he denied everything and states that he would give me $200 for all the confusion...funny, I have yet to see that either!
This report was posted on Ripoff Report on 02/04/2014 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Safeguard-AmericaTom-Colangelo-and-Ryan-Finn/Lakewood-Colorado-80215/Safeguard-AmericaTomnbspColangelo-and-Ryan-Finn-Was-NEVER-an-authorized-dealer-and-took-1120766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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