Please be aware you are dealing with a company that is a master of perception in the industry. Safeguard has just agreed to a to another big discount off the current contract it has with fannie mae. a 30% percent discount to be precise You would think this would be bad news for Safeguard WRONG! These clever goons (allan jaffa ,mike greenbaum) will keep profit margins high by cutting you the hard working vendor. The way they do it is smart the P.R machine at Safeguard that stages "public events" ie Vendor conference,quality control meetings,conference calls etc... The client usually is listening in on these calls Safeguard lays out the propaganda and the vendor has no voice. A question comes up and these are the standard answers , We will look into it , call your regional and you can ask one on one as vendors you know the game. So this being said the perception that Safeguard gives its clients is that as a concerned company looking out for the client. with a happy well paid vendor network.....this could not be more from the truth. The truth is as we all know is
Safeguard has gone down hill steadily since Mr.Jaffa took over the helm. They have remained profitable by cutting invoices, changing pricing and just plain out fraud. With the new contract with Fannie you can expect more of the same because the company makes its money off what is frauds contractors out of not what clients pay.
You may ask as a vendor what is our recourse as the little guy. Up until now the main focus has been directed towards Safeguard this seems to make sense at first glance. This however is wrong lets not forgot that Safeguard has built it reputation by putting the client first and doing things right this was what made them as big as they are today. This changed when Mr.Jaffa took over during the heat of the current housing crisis. Safeguard started making huge sums of money they saw the easy score. The vendor you want work take the cut invoice and be quiet. They hid their agenda with their good reputation and propaganda. The vendor conference is a prime example this is a dog and pony show. They paid a ton of money to have Mike Holmes who built his empire with quality come in and speak. This is while Mr Greenbaum was undertaking the task of placing massive cost cutting controls across the entire REO network. This was smoke to keep the clients off the scent as to just how much cutting Safeguard was doing to the price model. Write this down more cuts are coming , Mr Greenbaum will have some memos, cut some more allowables and the poor staff (who are all generally good people) will have to field phone call after phone call while he lies back and reports profits.
The only way to stop the cycle is to contact the Source Safeguards clients directly and let them know what is happening. dont complain to Safeguard, its pointless go to the source this is the only way things will change. The client will want to hear. If you have not been able to tell by now your falling on deaf ears by going to Safeguard with your concerns