- Report: #970122
Report - Rebuttal - Arbitrate
Complaint Review: Safelight auto glass
Safelight auto glass1601 Plano PKWY E Suite 150 Plano, Texas United States of America
Safelight auto glass Incorrect charges, incomplete work Plano, Texas
*Author of original report: Safelite resoloved missing hardware
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Sometime later I received a call from safelite indicating I had been charged the amount for another customer's bill. Multiple transactions were required to straighten this mess out.
Fourteen months later I am having problems with the engine compartment seal on my vehicle not staying in place. Well it turns out several of the fasteners used to secure this seal were missing. The hardware was not reinstalled upon completion of the windshield replacement.
After contacting safelite about this they indicated that it had been too long since the service was performed and a decision was made by management that the fasteners would not be replaced by them.
The work required to properly install the cowling and engine seal was never completed by Safelite.
This report was posted on Ripoff Report on 11/16/2012 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Safelight-auto-glass/Plano-Texas-75074/Safelight-auto-glass-Incorrect-charges-incomplete-work-Plano-Texas-970122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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