- Report: #450249
Report - Rebuttal - Arbitrate
Complaint Review: Safelite Auto Glass
Safelite Auto Glass3125 Venture Dr Las Vegas, Nevada U.S.A.
Safelite Auto Glass Deceives customers and shows up anyway to do the job when you cancel Las Vegas Nevada
*UPDATE Employee: its a competition out there.....get used to it.
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Yesterday a customer called Safelite to get a price, they scheduled an appointment but continued price shopping. They called us yesterday, we gave them a cheaper price and the customer canceled their appointment at Safelite and scheduled an appointment with us tomorrow. Then next day when the appointment is scheduled, Safelite showed up as early as possible, parked AROUND THE CORNER, out of sight, did not identify himself as a Safelite employee and did the job. The customer thought it was us so he gave them the ok to do the job, but when the job was finished and the Safelite employee gave the customer the receipt, it was the original price and the customer had to pay the higher price because he already told the technician to do the work, not knowing it was actually Safelite.
This is what they do! They deceive customers, steal jobs from other glass companies and are just plain ruthless! That is BAD BUSINESS. We and several other glass shops around the country are in the process of starting a class action lawsuit.
If you choose to use this company, good luck because you're gonna need it.
Las Vegas, Nevada
This report was posted on Ripoff Report on 05/09/2009 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safelite-Auto-Glass/Las-Vegas-Nevada-89101/Safelite-Auto-Glass-Deceives-customers-and-shows-up-anyway-to-do-the-job-when-you-cancel-L-450249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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