• Report: #289841

Complaint Review: Safelite Auto Glass

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, December 07, 2007
  • Updated: Wed, July 23, 2008

  • Reported By:Snohomish Washington
Safelite Auto Glass
www.safelite.com Nationwide U.S.A.

Safelite Auto Glass Windshield replacement glass insurance farmer's auto safelite Columbus Ohio

*UPDATE EX-employee responds: Whos best interest

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Warning! If you have a glass claim on your car, don't let your insurance company suggest a company for you. Most, if not all insurance companies contract with another company that takes care of their glass claims. You might think that you will be treated better by going through the contracted company, but in my case that was not the case. I have Farmer's insurance which uses Farmer's Glass to handle claims. Farmer's glass is managed by Safelite Auto Glass. I had a claim for comprehensive damage to the front fender, hood and windshield of my car. I had the car in the body shop for the body damage, but could not get the windshield done that day. I paid the $500.00 to the body shop. I was told by the insurance company that I could have it done at a later time and was assured that this would not cause a problem and that I would not be asked to pay another deductable. I set aside a day that I could be home from work and waited for Safelite Auto Glass to arrive. When the technician came, he said that I owed 374.00 before they would begin work. I explained that I had already paid the 500.00 deductable and showed him my receipts. He called his superviser and I heard the supervisor say that I would have to straighten it out with my insurance company. I spent the next 3 hours on the phone talking to various people at my Farmer's insurance agency, Farmer's Auto Glass, Safelite Complaints department (which didn't even apologize for my inconvience). Finally my agency told me to pay for it out of my pocket and give them the bill. I got 3 quotes on-line for 275.00, 285.00 and 295.00. I called two other places in my area and got quotes of 285.00 and 289.00. I chose Speedy Auto Glass at 285.00, but I'm going to have to take another 3 hours away from my job to get the work done. This is a total of about 6 hours of missed work that I could have avoided if I had just taken my car to a shop instead of having Farmer's glass (AKA Safelite Auto Glass) send their mobile truck over. Also, Safelite was 90 to 100.00 more out of pocket than any other place that I called. So here is the scam. Your insurance company is getting a big break from the company that it contracts with to put in your windshield. If the amount is below your deductable, you may be charged a much higher rate out of pocket. The insurance company wins. The glass company wins. You lose. If your windshield is broken and you insurance company asks if you would like them to suggest a company for you DON'T DO IT! They cannot make you go to their contracted company nor can they penalize you in any way. Call around for estimates and choose the best shop with the best customer service and the best times for you to get the work done.

Gary
Snohomish, Washington
U.S.A.

This report was posted on Ripoff Report on 12/07/2007 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safelite-Auto-Glass/nationwide/Safelite-Auto-Glass-Windshield-replacement-glass-insurance-farmers-auto-safelite-Columbus-289841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Safelite Auto Glass

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Whos best interest

AUTHOR: Ken - (U.S.A.)

Anytime an insurance company dictates where to have your car repaired...whose best interest do you think its in? Remember its your car and you have the right to choose.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory