On February 7th., I spoke with Alex on the phone and placed an order for a 1-2 Person Infrared Sauna with 6 Carbon Heaters. I was told that it would take 10-15 business days to receive the product.
On the tenth business day after the paid by electronic check. I received an email and a phone call from Tim Murphy, stating that the sauna was on "back order
", and that they no longer had the model that I originally ordered and offered me a replacement with the picture and specifications. I called to tell him that the size of the sauna would not work for me. He asked me to give him 24 hrs to find me what I was looking for and I agreed.
He made the call on Tuesday, Feb. 19th, I did not hear back anything from him, therefore, on Thursday Feb. 21st., I called the office and asked for him. I was told he was not in. I then emailed back asking if he found me a suitable replacement. On Friday Feb. 22nd., I finally received and email offering me a Infared sauna with 4 ceramic heaters that cost $100 less than what I paid for the 6 Carbon heater sauna. He said there would be "no extra charge".
I've already done my homework on these saunas and know that carbon heaters are better than ceramic heaters, therefore, I chose to pay the extra money to get a better sauna!!! I was extremely insulted that he would think I was such an idiot and would agree to this.
I was so upset that I called the company and asked for him. I was told that he was not in, then I sent him an email, telling him that I did NOT
want the sauna with ceramic
heaters and to just go on and send me the other sauna with the carbon
heaters that he offered me, somehow, I will make it work. He responded back within minutes and replied that he would send it out immediately. I got suspicious after I was told he wasn't there and within minutes he responded to my email, I felt that I was lied
to, so I did some research and came across this page and now I'm worried that I may also be a victim of consumer fraud with this company!
I've tried calling today, Monday Feb. 25th to get a tracking number
. Again he is not in the office and no one can give me any information. Tomorrow will be the 15th business day, and I should be receiving my package, but so far that I know the sauna has not been ordered and I can't get a tracking number
After reading some of the comments from others that ordered an infared sauna from this company and their detailed descriptions, I have been looking into contacting the attorney general in that state and supplying all the email correspondence between myself, Alex and Tim. Since I now have some idea what I may be up against, I am also planning on making a video of the delivery and the opening of the box to check all parts are in new condition and that everything works.
I will update my findings on this website. All I can do now is pray that this company will make good on their sale and that I will be able to come back here with a positive report.
This is what U hope to receive: 1-2 Person Sauna