- Report: #907711
Report - Rebuttal - Arbitrate
Complaint Review: Saferwholesale.com
Saferwholesale.comInternet United States of America
Saferwholesale.com Great Sports Inc., Saferwholesale.com Great Sports Inc, LG Wholesale, Globaltrailer.net, Saferwholesale.com, 866-710-6096, 866-606-3991, 708-669-1237, LG Wholesale, Globaltrailer.net, Saferwholesale.c NO customer service or care. Zero communications and lie to your face , Internet
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On 29 June I decided I had better contact them and sent a email inquiring about my order. But after waiting all day with no response I decided to call and make sure that it was going to make it. I reached a operator and inquired about my purchase, after being on hold for 15 minutes I was hung up on. So I called back again and again was on hold for now 10 minutes. The operator returned and stated that the gokart has not shipped yet and that she would have my sales rep contact me within 48 hrs. For some reason only the sales rep knows anything about a persons order? Hopefully they dont ever have a sales rep go on vacation or even worse quit. Who would know where your order is.
Next I Tried to contact them on July 1. It was a Sunday so I used the online operator this time since its a "live" chat. Again after a lengthy wait they came back with the same exact story as before. Only the Sales rep knows what is going on with my order and would call me within 48 hrs.
So I am not patient anymore and call back on Monday the 2nd. I was put on hold for 15 minutes and again hung up on. So after a second stint on hold my sales rep is mysteriously unavailable again but I am assured I will get a call back.
Now the 4th has come and gone, It is the 6th of July and I still have no gokart or idea where it may be. So I call one last time and not to my surprise I am given the same line of B.S. "Only your sales rep knows where your item is and he is not available it is not in the system as shipped yet. I will leave a message with him and he will call you within 48 hours" At this point I lose it and tell her that if I am not contacted today not tomorrow not next week I will just go through my bank and take action to recieve a refund.
Now I finally get a call back. The sales "manager" states that my order has been delayed 3-4 weeks before it gets to California and then it will be shipped to me and that there are many others that have been waiting longer than me, as if it was an accepted practice to go weeks over the shipping deadline. So that means an additional 4-5 weeks before I see the kart for a grand total of 2 months and some change. Or the sales manager says I could opt for a totally different design of gokart that we do not like. I say "thanks but no thanks I will just take my money back." He states that because I paid with a check they can only give me an in store credit. THIS IS THE SCAM PART GUYS! They rope you into a check instead of credit cards so that you have to jump through hoops to get your money back.
Luckily I have a great bank and they are taking care of it for me. I have filled out the paperwork and they will be getting my money back. However I will not get back the 2 months spent waiting or the excitement I had hoped to see in my twin 6 year old boys faces when the gokart arrived.
Thanks for the runaround and a huge waste of my time!
This report was posted on Ripoff Report on 07/06/2012 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Saferwholesalecom/internet/Saferwholesalecom-Great-Sports-Inc-Saferwholesalecom-Great-Sports-Inc-LG-Wholesale-907711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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