- Report: #1052280
Report - Rebuttal - Arbitrate
Complaint Review: Safety Restore TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Safety Restore the world's leader in post-accident restorations specializing in seat belt repairs and airbag modules. Safety Restore has the largest supply of OEM parts coming directly from the manufacturer. Safety Restore will restore the safety in your vehicle and saving you money.
Safety Restore TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Safety Restore the world's leader in post-accident restorations specializing in seat belt repairs and airbag modules. Safety Restore has the largest supply of OEM parts coming directly from the manufacturer. Safety Restore will restore the safety in your vehicle and saving you money.SAFETY RESTORE 45 MEADOW ST Westfield, Massachuetts USA
Safety Restore TRUSTED BUSINESS REVIEW Safety Restore is dedicated to 100% customer satisfaction. Safety Restore the best seat belt repair service in USA!
*UPDATE: Safety Restore pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Safety Restore recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Safety Restore for its full commitment to quality customer service.
Ripoff Report's discussions with Safety Restore have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Safety Restore listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Safety Restores principal, Mr. Artem Martynyuk, has informed us that his personal philosophy that his clients success are the heart of the business. [continued below]....
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Safety Restore truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Artem Martynyuk during an onsite inspection held by a third party verification company with no biases towards Safety Restore
Safety Restore is a company that offers it's seat belt repair services to both individual consumers and car dealerships alike. When a vehicle is in an accident where damage occurs to the seat belt many people buy a new seat belt which can cost upwards of $900 per seat belt. Safety Restore offers selt belt repairs at a fraction of the cost. Their 24 hour repair services starts at $65 and go up to $150 depending on the make and model of the vehicle. Artem Martynyuk stated the following about his company, "the most important thing we do here is obviously safety, so we take that very seriously. More importantly the reason we're in business is because we're saving people money...we're here to save people money, do it in a way that's safe, and get them satisfied."
Leads for Safety Restore are primarily obtained through advertisements on Google, their website, or word of mouth advertising. A potential client can find Safety Restore online where they can explore their vast array of products. From there they can, "place an order for whatever their looking for. They'll match it either by seeing the pictures or reading the description." Once the order has been placed, "as soon as it's in we find that order based on the order ID they received. We repair it within 24 hours. Ship it right back, and it's that simple."
CUSTOMER CARE & COMPLAINT RESOLUTION – SAFETY RESTORE
During the onsite interview Mr. Martynyuk was asked to describe a situation where a client wasn't satisfied with the level of service they received. He expressed that sometimes they run out of stock which puts them behind on the 24 turnaround. In order to remedy this Mr. Martynyuk states that they will reach out to the client and explain the situation. He went on to state, "their dissatisfied and now we have to look for options to make them happy...I let them know that it will take two weeks, but at least maybe we can offer a credit, cover shipping, or so something so at the end the customer is happy.
When asked about the comments placed on Ripoff Report's website Mr. Martynyuk expressed that the comments were made while the company was under different management. Now that Mr. Martynuk is the owner of the company they have implemented several different procedures to ensure that customers are receiving the highest level of service, "the notes we keep track of and the emails it makes it really hard to be an uncontrollable situation. It's pretty much a bullet proof customer service program we have here." One of the ways that Safety Restore goes above and beyond for their customers is their use of OEM Parts, "using them not only give us the best piece of mind safety wise, but it's giving us the opportunity to do it the same way the manufacturer does. That eliminates a lot of problems right off the bat.
Safety Restore is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "having that credibility I understand that my customers are just as important, and have that privilege to see to see if there are any problems with our company. So having that advantage and knowing from both business perspective and the consumer perspective."
SAFETY RESTORE - SOME OF THE YOTPO REVIEWS
" Being one of the top companies in providing authentic reviews, Yotpo collects feedback from customers after their order has been placed online. This assures that the reviews are only coming from verified buyers and provide detailed information on all aspects. When reading reviews on the Safety Restore website, you can read what others have to say about the seat belt repair service of all different makes & models. Then you can proceed to checkout with confidence if you choose to and at the end share you story!
Safety Restore's With the challenging, yet rewarding, programs we all go through - we can tell this is serious. Before any position is filled, the individual is at such comfort that there are absolutely no questions and the knowledge level is consistent with the duties. The tools and resources provided exceed the expectations of one going in and surely surpass the requirements in the field. Safety Restore takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""An amazing atmosphere where you feel taken care of and appreciated. Opportunities are ever endlessly growing and improvements take place on a daily basis. Communication has always been a key in our relationships' success and that is immediately witnessed by any new employee."
Ripoff Report was pleased to learn that Safety Restore's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SAFETY RESTORE
Safety Restore recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Safety Restore has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Artem Martynyuk, Ripoff Report is convinced that Safety Restore is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Safety Restore meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Safety Restore or srsrestore Seat belts returned not repaired after charging an additional $160 Westfield Massacuhuetts
We found Safety Restore on ebay and needed all 4 of our Audi seatbelts re-set. Safety Restore showed on Ebay that each seat belt would be $59 and we put in our specific vehicle to verify that was the correct price and they could repair the seat belts. We sent the belts in and the guaranteed turnaround time was 24 hours. This was April 11, 2013. We did not get our seat belts back for over 2 weeks. This alone is very frustrating because this made our vehicle not driveable for all that time with no seat belts (vehicle had been in an accident). By the way, it is now May 20 and vehicle is still not driveable......
After filing a complaint with Ebay about the extended length of time it was taking to get our belts returned to us, they said they were waiting on parts and that they would ship out by that Friday. We then received a notice from teh company saying we would have to pay an addtional $40/seat belt (total of $160 additional) because they were dual stage seat belts. After talking to the company we determined we had to choice because they had our seat belts and were holding us up to get our vehicle back on the road. I tried paying that on ebay but they said that we would have to pay them directly into their paypal account, which we did. We received them the following Friday.
The seat belts were reinstalled into the vehicle but the codes would still not reset on the vehicle. We paid several people to try to determine what the problem was with the codes and even installed additional (expensive) parts to try to correct the problem. Finally it was determined that the seat belts had never been reset.
We tried to get in touch with the company but only get voice mail saying they are remodeling but cannot leave a message.
DO NOT SEND ANYTHING TO THIS COMPANY. IT IS A FRAUD!
This report was posted on Ripoff Report on 05/20/2013 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Safety-Restore-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Safety-Restore-the-worlds-leader-in-post-accident-restorations-specializing-in-seat-belt-repairs-and-airbag-modules-Safety-Restore-has-the-largest-supply-of-OEM-parts-coming-directly-from-the-manufacturer-Safety-Restore-will-restore-the-safety-in-your-vehicle-and-saving-you-money/Westfield-Massachuetts-01085/Safety-Restore-or-srsrestore-Seat-belts-returned-not-repaired-after-charging-an-additiona-1052280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Click Here to read other Ripoff Reports on Safety Restore TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Safety Restore the world's leader in post-accident restorations specializing in seat belt repairs and airbag modules. Safety Restore has the largest supply of OEM parts coming directly from the manufacturer. Safety Restore will restore the safety in your vehicle and saving you money.
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