• Report: #1009889

Complaint Review: Safety Restore TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Safety Restore the world's leader in post-accident restorations specializing in seat belt repairs and airbag modules. Safety Restore has the largest supply of OEM parts coming directly from the manufacturer. Safety Restore will restore the safety in your vehicle and saving you money.

  • Submitted: Wed, February 06, 2013
  • Updated: Fri, April 15, 2016

  • Reported By: thedoublec — okc city Oklahoma United States of America
Safety Restore TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Safety Restore the world's leader in post-accident restorations specializing in seat belt repairs and airbag modules. Safety Restore has the largest supply of OEM parts coming directly from the manufacturer. Safety Restore will restore the safety in your vehicle and saving you money.
222 harvard ct. lyman, SC 29365 Internet United States of America

Safety Restore TRUSTED BUSINESS REVIEW: Safety Restore has the most satisfied customers in the industry! Safety Restore uses 100% OEM parts, offer 24 hour turnaround and Lifetime Warranty - they are unbeatable! Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Safety Restore recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Safety Restore for its full commitment to quality customer service.

Ripoff Report's discussions with Safety Restore have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Safety Restore listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Safety Restores principal, Mr. Artem Martynyuk, has informed us that his personal philosophy that his clients success are the heart of the business. [continued below]....
..... Customers are the most important part of Safety Restore and without them, there is nothing. By always putting customers first, Mr. Martynyuk hopes to maintain excellence in customer satisfaction while growing the company. By always listening to the customer's feedback and implementing the changes to positively influence the company, Safety Restore has proven to be loyal and dependable.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Safety Restore truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Safety Restore is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Artem Martynyuk during an onsite inspection held by a third party verification company with no biases towards Safety Restore

Safety Restore is a company that offers it's seat belt repair services to both individual consumers and car dealerships alike. When a vehicle is in an accident where damage occurs to the seat belt many people buy a new seat belt which can cost upwards of $900 per seat belt. Safety Restore offers selt belt repairs at a fraction of the cost. Their 24 hour repair services starts at $65 and go up to $150 depending on the make and model of the vehicle. Artem Martynyuk stated the following about his company, "the most important thing we do here is obviously safety, so we take that very seriously. More importantly the reason we're in business is because we're saving people money...we're here to save people money, do it in a way that's safe, and get them satisfied."

Leads for Safety Restore are primarily obtained through advertisements on Google, their website, or word of mouth advertising. A potential client can find Safety Restore online where they can explore their vast array of products. From there they can, "place an order for whatever their looking for. They'll match it either by seeing the pictures or reading the description." Once the order has been placed, "as soon as it's in we find that order based on the order ID they received. We repair it within 24 hours. Ship it right back, and it's that simple."



CUSTOMER CARE & COMPLAINT RESOLUTION – SAFETY RESTORE

During the onsite interview Mr. Martynyuk was asked to describe a situation where a client wasn't satisfied with the level of service they received. He expressed that sometimes they run out of stock which puts them behind on the 24 turnaround. In order to remedy this Mr. Martynyuk states that they will reach out to the client and explain the situation. He went on to state, "their dissatisfied and now we have to look for options to make them happy...I let them know that it will take two weeks, but at least maybe we can offer a credit, cover shipping, or so something so at the end the customer is happy.

When asked about the comments placed on Ripoff Report's website Mr. Martynyuk expressed that the comments were made while the company was under different management. Now that Mr. Martynuk is the owner of the company they have implemented several different procedures to ensure that customers are receiving the highest level of service, "the notes we keep track of and the emails it makes it really hard to be an uncontrollable situation. It's pretty much a bullet proof customer service program we have here." One of the ways that Safety Restore goes above and beyond for their customers is their use of OEM Parts, "using them not only give us the best piece of mind safety wise, but it's giving us the opportunity to do it the same way the manufacturer does. That eliminates a lot of problems right off the bat.

Safety Restore is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "having that credibility I understand that my customers are just as important, and have that privilege to see to see if there are any problems with our company. So having that advantage and knowing from both business perspective and the consumer perspective."



SAFETY RESTORE - SOME OF THE YOTPO REVIEWS

" Being one of the top companies in providing authentic reviews, Yotpo collects feedback from customers after their order has been placed online. This assures that the reviews are only coming from verified buyers and provide detailed information on all aspects. When reading reviews on the Safety Restore website, you can read what others have to say about the seat belt repair service of all different makes & models. Then you can proceed to checkout with confidence if you choose to and at the end share you story!

Safety Restore's With the challenging, yet rewarding, programs we all go through - we can tell this is serious. Before any position is filled, the individual is at such comfort that there are absolutely no questions and the knowledge level is consistent with the duties. The tools and resources provided exceed the expectations of one going in and surely surpass the requirements in the field. Safety Restore takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""An amazing atmosphere where you feel taken care of and appreciated. Opportunities are ever endlessly growing and improvements take place on a daily basis. Communication has always been a key in our relationships' success and that is immediately witnessed by any new employee."

Ripoff Report was pleased to learn that Safety Restore's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SAFETY RESTORE

Safety Restore recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Safety Restore has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Artem Martynyuk, Ripoff Report is convinced that Safety Restore is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Safety Restore meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Safety Restore safetyrestore I have sent the same airbag module to this company twice each time it was returned with a hard code still recorded in the module rendering it unusable. Despite repeated promise Internet

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Report below never responded to Ripoff Reports email offering to help make things right for them.


STATEMENT FROM SAFETY RESTORE:


This was before the new ownership of the company that took place on 10/2013. A small problem that could have been easily fixed by a refund dragged to this - UNBELIEVABLE! A refund should have been issued immediately by the previous owners of the company!


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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Beware of this company. I have sent the same airbag module to this company twice each time it was returned with a hard code still recorded in the module rendering it unusable. Despite repeated promises to refund the monies paid for the service they have not made a refund after two weeks. Despite their claim that module was defective it was sent to another company and reprogrammed and cleared in one day. The phone is answered by a Clark which passes the refund request to his so-called account manager David, which passes it to the refund manager Stephen that has no authority to refund and passes it back to Clark. Beware this is a sham operation!

They will not refund your money.  They have and F with the BBB.  


This report was posted on Ripoff Report on 02/06/2013 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safety-Restore-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Safety-Restore-the-worlds-leader-in-post-accident-restorations-specializing-in-seat-belt-repairs-and-airbag-modules-Safety-Restore-has-the-largest-supply-of-OEM-parts-coming-directly-from-the-manufacturer-Safety-Restore-will-restore-the-safety-in-your-vehicle-and-saving-you-money/internet/Safety-Restore-safetyrestore-I-have-sent-the-same-airbag-module-to-this-company-twice-each-1009889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Safety Restore TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Safety Restore the world's leader in post-accident restorations specializing in seat belt repairs and airbag modules. Safety Restore has the largest supply of OEM parts coming directly from the manufacturer. Safety Restore will restore the safety in your vehicle and saving you money.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Scammers and Liers

AUTHOR: TyrMelsin - ()

this company is a joke! i cant believe government still allows them to opearate!!

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#2 UPDATE Employee

Re: Amateurs!

AUTHOR: j.conway - ()

Morpheus, my name is James Conway and I work as a sales rep. for Safety Restore. Your commentary was definitely filled with anger, and I think it is safe to say you weren't satisfied with our services. As I can surely understand and even relate to you, but instead of me attempting to defend the company I work for, I simply would like to share some truth. First of all, I'd like to point out that Safety Restore is a new company. "These are the new kids on the block just lookin for the come up." Your irrational point of argument comes short with what you're trying to do with your "review" if I may.

May I also refer to your writing: "And to those saying "oh its only a $40 loss, they save tons of money for other shop" that says alot about how they treat the average american versus the more lucrative customers like the shops. $20 here $40 there and soon an ensuing sumptuous scam is sucking money from the unsuspecting consumers." What gives you the right to judge how our company treats an average american (or customer of any nationality) versus the more lucrative customers like the shops, based on a review/rebuttal that was written by a customer who is no different than you are? In other words, you define our point of view based on some one else's point of view. What if your character or personality was judged based on one event that occurred in your life... perhaps even something that you yourself regret. Would that be fair? I don't think so. I think you can relate that example to the "character" of any company.

Now, I do apologize if my points were a bit drastic, but please understand it was only for the purpose of setting the contrast.

Now regarding the actual work that our company does. I absolutely agree with you on the fact that there are plenty of things we can improve on and learn to do, but can't we say that about anyone? Would be selfish of us not to admit it.

Now let me tell you, it is unbelievable how much can change in a week. I invite you to give us a test drive - free of charge (contact me directly at service@safetyrestore.com subject field: Re: ROR42713) Choose any service from our website www.safetyrestore.com

Lastly, I personally invite you to pay us a visit at 45 Meadow St. in Westfield, MA 01085 and I'll arrange a meeting for you to meet the owner. Or maybe you can get in contact with some local relative or friend who can confirm this for you. Just so the generic name is out of there.

With all due respect, on the other hand, I accept your criticism and will be sharing this information with all employees of the company in our next meeting to make appropriate improvements.

James Conway
SALES @
Safety Restore

P.S. I respect the patriotism :)
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#3 Consumer Comment

Amateurs!

AUTHOR: Morpheus - ()

If you think safety restore is a strong trust worthy company, I suggest you Think Again! I have been a My Airbags customer for quite awhile, around 4 years. I've decided to try out this new company Safety Restore in hopes of cutting some corners to save some cash. Their quality is a jinxed joke. Work is sloppy and seems unreliably unsafe to say the least. One of the belts was not even repaired at all. Webbing was stained with some kind of shop grease! These are the new kids on the block just lookin for the come up. Avoid this company and go else-where that has a functional customer service dept and experience. And to those saying "oh its only a $40 loss, they save tons of money for other shop" that says alot about how they treat the average american versus the more lucrative customers like the shops. $20 here $40 there and soon an ensuing sumptuous scam is sucking money from the unsuspecting consumers. When I googled Safety Restore, this website came up and I was compelled to share my experience as a cautionary tale. All these other rebuttals seem phony and may be an attempt to clear their name. Professionalism is patently poor to the point of pernicious intent. Going into business with these peddlers is precarious to be profuse. Beware of hack jobs bearing fancy websites, claiming to be a legit company. I did some digging and the website's claim that 'Peter Schafer" (what a generic name) is the owner is false. If you don't know who runs the company how are supposed to trust them? This is America, not a third world country, learn how do do business the right way.
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#4 Consumer Comment

Safety Restore is Awesome!

AUTHOR: Derek McLean - (United States of America)

I think this "report" was unnecessary. These guys are rocking shops with their services, and you're complaining about 40 bucks. LOL. Come on man, you want people buying $600 modules? Straighten up.

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#5 REBUTTAL Individual responds

Re:

AUTHOR: ClarkCarmen - (United States of America)

Sir,

When you made a purchase on our website www.safetyrestore.com, you agreed to the terms and conditions clearly stating that a refund takes anywhere from 24 hours to 21 days to process. Our part was carried out, and a refund was issued and processed. As far as your actual problem with the module... It was physically damaged and unusable. For your safety, and ours, we sent it back to you without tempering with it. What you did next, was your choice.

Thank You.
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#6 Consumer Comment

Competitor much? I think so.

AUTHOR: Aaronscollisioncenter - (United States of America)

Undoubtfully there's only 2 companies in the world strong enough to be doing what they are: MyAirbags & Safety Restore. Both saving small shops and business owners thousands of dollars. I've personally dealt with both of the companies, and they are great. Owning a collision repair shop myself, I cannot dare let comments as such go by. The "sham" operation you so call they run have saved me over 6k to date... And you're complaining about your $25-$50 loss? There been times they couldn't reset my module, within 2 weeks a full refund was issued.

P.S. why would you send the same module twice? ESP if it's rendered unusable. Are you aware that whichever company you sent it out to could have bypassed the read chip inside and you are now responsible for this act? I would seriously rethink your argumental points...
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